AA Sunderland City South

The worst place we've ever stayed! The flat was falling apart with the bedroom curtain pole hanging off the wall, crumbling walls and there was a slug by the bed! No underlay on the carpets so you could feel the sharp treads under your feet. No washing up liquid or soap etc to wash with. And bad communication from the company too. They took a deposit off me which I wasn't aware of upfront and then it took a good 10 days to get it back. I had to complain to **********. Do not stay here!

After asking by phone if we could enter early, did no let us know when arrived at property we rang to be told no, waited until time and they sent an email with codes to enter front door and flat. Could not open box to access key after some attempts ringing told us code was correct and sent video of how to open box, which we had done correctly. After two hours and at least twenty calls from me and my daughter we just got there was a queue to be answered but it was full. Then they just stopped receiving our calls. As we were booked to see a show and had spent considerable amount on tickets we had no choice but to leave and booked into hotel. Never rang once to see if we were ok.

TLDR 🚨 Tried to cancel our booking a week before and blackmailed us into paying more to keep it 🚨 No contact number just a mobile that goes to voicemail 🚨 No cancellation policy Booked a stay here several months ago We’re due to stay there 6 days from now They called telling us they’d have to cancel our booking unless we paid them £400 more Our room was been relisted on *********** before they had even officially cancelled it They have no cancellation policy therefore they are breaking the law by cancelling our room Even when *********** intervened they refused to accommodate us We are now 6 days out and struggling to find a suitable hotel as most of them are sold out I am absolutely disgusted at these people, they should be ashamed of themselves messing with peoples lives for profit AVOID AVOID AVOID

Easy access to very good value apar**ent which slept 3 of us for 1 night.

The apar**ent was dangerous There was water coming through the ceiling in the living room. 60cm long. The celing looked like it was going to collapse. You could see there had been previous leaks on the ceiling. The celing was in hazardous condition. There was also an open electric plug socket. It took 15 hours for the staff to find a solution that was unsuitable. Had to check out days early and no refund issued. Communication was non existence. Reporting the hotel to trading standards

Stayed here for the weekend but left after 1 night - it’s filthy - tv broken, only 2 sockets in the bedroom (not near the bed) the window in the lounge doesn’t open so there’s a lingering smell, window in the bedroom doesn’t lock! Front gate broken (took a gash out of my finger) shower has no curtain and dripped all night, damp patches all over the walls in the bathroom. This is the WORST place I have ever stayed. The property is NOT contactable once you’ve left DON’T GIVE THEM YOUR MONEY you won’t get it back. Bad reviews keep being removed from this site!

The apar**ent was dangerous There was water coming through the ceiling in the living room. 60cm long. The celing looked like it was going to collapse. You could see there had been previous leaks on the ceiling. The celing was in hazardous condition. There was also an open electric plug socket. It took 15 hours for the staff to find a solution that was unsuitable. Had to check out days early and no refund issue On the day you arrive they will they ask you to transfer £300 deposit directly into the bank they do not allow you to pay by credit or bank card which means you are not covered by your bank. It took an extremely long time and repeated messages to receive the deposit back. The hotel may seem a fair price, the uncertainty of not receiving your deposit back could make it very expensive its dangerous and not worth the hassle. Communication was non-existent. Will most definitely be reporting the hotel to trading standards.

Fair condition for the price, clean, warm flat. Very high place so there is an annoying echo. All kitchen equipment, electric shower, iron with board but nothing to clean. Not even a dust pan. I was hard with 3 children. Good communication throughout the stay.

The promised damage deposit has NOT been refunded despite multiple calls and messages. TERRIBLE company.