Trip.com
Hotels
Sunland Park Hotels
Sunland Park Ascend Collection Hotels

Sunland Park: 1 hotel found

Recommended
Price
Star Rating
Guest Rating
Distance

Top rated hotels in Sunland Park

The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection

The Hotel at Sunland Park Casino El Paso, Ascend Hotel Collection

4.3/5104 Reviews
I have never rated a hotel one-star before and honestly would have given them ZERO stars if I could. Hot water is a normal thing to expect in a hotel. I have two major requirements while traveling: A clean room/bed and hot water for showering and washing hands. We stayed on the 4th floor while visiting El Paso for a funeral. It was a long, grueling day of travel. When I went to shower, the water would not get hot. Both my husband and myself played with the controls and In he eventually went to the front desk to inquire. The desk attendant informed him that the top floors “need to run the hot water awhile for it to get hot.” First off, this is a DESERT town. You’re seriously advising guests to run the water for 10-15 minutes to get the water hot? No matter how long we ran the water, it never got above tepid. We were unable to sleep as a result of the cool shower. When I checked out the next morning, the desk attendant was not apologetic and did not offer anything (partial refund or points) as compensation. They did say that they would enter a work order. While at breakfast before the funeral, others in our group (also on the 4th floor) reported the same issue with the hot water.

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How do I get hotel deals on Trip.com?

    There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.

  • How can I get lower prices for hotels?

    Sometimes booking hotels midweek is cheaper, but it also depends on the season.

  • How many hotels are listed on Trip.com?

    You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!

  • Can I cancel or change my hotel bookings on Trip.com?

    It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.

  • How do I contact Trip.com customer support?

    You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.