Ocean Reserve Luxury Suites Sunny Isles Beach

The front desk does a terrible job of explaining where to park my assigned spot was unavailable due to work on the garage. Had to move my vehicle 4 times. The second set of elevators don't work very often so you have to wait a long time to get in. Multiple outlets in the unit just don't work including the half bath I could go on the only thing good about this building is you can walk to the beach and the bed was comfy . Terribly inconvenient and annoying for a stress free vacation.

The place was above our expectations. We stayed for 2 weeks and we did not want to leave... The fact it's so close to the beach is a huge plus. Spacious and comfortable with an excellent view for the ocean and the laguna alike. The renter speak in broken english , but she was attentive and responsive to our needs. We look forward to travel to FL and check in again at this location.

We stayed at the east tower via airbnb. First off, this is not a condominium complex, its an apar**ent building. Front Desk - The manager is very good the staff are so so. Know what to expect for procedures before going and pay close attention to billing and so on. Cleanliness - The place was clean and well cared for by a hard working staff. Apar**ents - Our unit was perfect for a family of four with a full kitchen, 1.5 baths and a nice sized balcony. Location - Perfect! Right by the beach and in the heart of Sunny Isle. Everything you need is close by. Parking - The independent parking lot beside the towers. A bit confusing at 1st but you'll figure it out. Make sure to only park in your assigned spot. All in All - Wed be happy to go back. Hope this Helps

Very nice , very clean ... Newly renovated , friendly receptionist, nice building facility, I would go again also It is very close to the nice golden beach across from the street , very well secured building .

Stayed in Building C Apar**ent 1124 Owner was not friendly. Said she Charges 5% if using the same credit card. Then pretended nothing would be charged on my card if I zelled her the money. Tried to convince me to get a smaller apar**ent. I refused. The apar**ent was extremely dated but clean. She Lied and said the apar**ent didn’t come with cable; pretended her 3 smart TVs couldn’t log on to Netflix or it was not free, though I explained in Russian via text, I had my own Netflix account. On my third day, she entered the apar**ent while I wasn’t there and after I complained to the front desk about not having cable. She then “magically” placed a cable box next to the living room TV. Then she canceled my reservation as though I never showed up. When I asked why would she cancel my reservation? She text it was a mistake. When I checked my Master card account, I realized a deposit of $150 was on my card from day #2. In addition, I paid the building $41 or $45 for “registration fees.” I then realized I got “duped.” I called Priceline who told me to call ***********. *********** made me accept a call from the Philippines for customer service and never resolved anything after 1 hour. Because the owner canceled me, I also did not have a pin # for my booking.con reservation. Then I received an email from *********** asking how was my trip. I said I never got my refund. I text the owner, three times after 10 days and she didn’t respond. Finally, I said I would report her to city of Sunny Ilse and that’s when she responded. After, 1 day she said she would “take over her account.” She then requested a bank statement. I never heard from her after that, nor did I can my refund after 1.5 months. This was my first Airbnb and last Airbnb rental thanks to this experience. FYI: owner owns multiple units. After she didn’t answer my multiple texts about the TV, I caught her downstairs registering another unsuspecting customer.