Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Reviews
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Superblock, Ciputra World, Jl. Mayjen Sungkono No.87-89, Gn. Sari, Kec. Dukuhpakis, Surabaya, IndonesiaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Guest Reviews
4.6/5
Great
82 review
Verified reviewsLocation4.6
Amenities4.5
Service4.6
Cleanliness4.7
Filter by:
Sort by:
All Reviews(82)
Positive reviews(82)
Reviews with photos/video(28)
Awesome stay(23)
Great service(17)
Clean and tidy(11)
Awesome rooms(10)
Delicious breakfast(6)
Near shopping area(6)
angelina putri
Deluxe Twin Room
Stayed in Juni 2024
Solo travelers
2 review
Outstanding
Posted on 18. Juni 2024
Interesting art piece.
The single bed is comfortable and well placed daily.
Will definitely return on the next trip to surabaya.
Response from Property: Dear Angelina Putri,Thank you for choosing to stay with us and taking the time to write a review during your stay with us. We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.We look forward to your return visit.Stay safe and stay healthy,Gerald WidjojoAsst. Front Office Manager
Mada Thaleeb
Deluxe Queen Room
Stayed in Nov. 2023
Couples
36 review
Outstanding
Posted on 17. Nov. 2023
Very recommended, Service 100/10 , Mr kevin was handle us with very kind. Thank you and will come back again.
Response from Property: Dear Mada Thaleeb,Thank you for choosing to stay with us and taking the time to write a review during your stay with us. We hope that we can provide the excellent service and a memorable moment during stay with us on the next visit.We look forward to your return visit.Stay safe and stay healthy,Rina AnggrainiGuest Experience Manager
jose luis
Deluxe Twin Room
Stayed in Okt. 2023
Business travelers
30 review
Very Good
Posted on 23. Okt. 2023
The hotel is ok, annex to a mall. Standard rooms are small and relatively dark. Difficult to get good water temperature on showers and the AC seems to set up temperature automatical and mysteriously. They claim to have 5 stars which definitely isn't correct.
6/7
Wei Xian
Deluxe Queen Room
Stayed in Aug. 2023
Couples
1 review
Outstanding
Posted on 3. Sept. 2023
Hotel Ciputra World Surabaya was a lovely place with amazing night view. Furthermore, we were caught by surprise when our room was upgraded for our anniversary. We highly recommend this hotel to all.
Anonymous User
Deluxe Queen Room
Stayed in Aug. 2023
Family
11 review
Great
Posted on 12. Sept. 2023
The Receptions not really friendly, but the other staffs are really helpfull. The breakfeast was great, but the pool is cold, maybe it will be perfect if the pool come with warm water. The picture of ballerina in the room and hall make the ambience little bit spooky.
ng
Deluxe Twin Room
Stayed in Aug. 2023
Couples
51 review
Outstanding
Posted on 7. Aug. 2023
rated excellent location service amenities cleanliness but housekeeping to watch on quantity of toiletry like shampoo conditioner and lotion - to has 2 set instead 1 for couple and full content rather portion . Instruction to be display where light panel is hidden .
Response from Property: Dear ng,Thank you for choosing to stay with us and taking the time to write a review during your stay with us. We hope that we can provide the excellent service and a memorable moment during stay with us on the next visit.We look forward to your return visit.Stay safe and stay healthy,Rina AnggrainiGuest Experience Manager
Guest User
Superior Deluxe King Room
Stayed in Juli 2023
Business travelers
23 review
Outstanding
Posted on 2. Sept. 2023
Nice hotel but unlucky stay in the room with the building view.
Breakfast is excellent.
Yudione
Deluxe Twin Room
Stayed in Febr. 2024
Friends
10 review
Outstanding
Posted on 13. März 2024
The location of the hotel is next to Ciputra Mall and the room is very nice
Response from Property: Dear Yudione,Thank you for choosing to stay with us and taking the time to write a review during your stay with us. We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.We look forward to your return visit.Stay safe and stay healthy,Gerald WidjojoAsst. Front Office Manager
Guest User
Deluxe Twin Room
Stayed in Mai 2023
Business travelers
4 review
Posted on 2. Juni 2023
The interior is good, but the services should be improved. Guest should not be questioned why they asked for something. They should've helped.
Noray929
Superior Deluxe King Room
Stayed in Nov. 2023
Business travelers
5 review
Outstanding
Posted on 29. Nov. 2023
Been stay in Ciputra world Surabaya for like 30 to 40 times in the past 7 years. Great and happy to stay with
Response from Property: Dear Noray929,Thank you for choosing to stay with us and taking the time to write a review during your stay with us. We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.We look forward to your return visit.Stay safe and stay healthy,Gerald WidjojoAsst. Front Office Manager
18169363
Superior Deluxe Twin Room
Stayed in Nov. 2023
Business travelers
31 review
Outstanding
Posted on 5. Jan. 2024
beautiful hotel, with good view and nice breakfast. I enjoy a lot, will come back ahain.
Response from Property: Dear Sir,Thank you for choosing to stay with us and taking the time to write a review during your stay with us. We hope that we can provide the excellent service and a memorable moment during stay with us on the next visit.We look forward to your return visit.Stay safe and stay healthy,Gerald WidjojoAsst. Front Office Manager
Nate
Deluxe Queen Room
Stayed in Nov. 2023
Family
4 review
Outstanding
Posted on 11. Febr. 2024
Nice and clean hotel with access to mall. Good location as well.
Response from Property: Dear Nate,Thank you for choosing to stay with us and taking the time to write a review during your stay with us. We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.We look forward to your return visit.Stay safe and stay healthy,Gerald WidjojoAsst. Front Office Manager
Lin
Deluxe Queen Room
Stayed in Sept. 2023
Couples
7 review
Great
Posted on 2. Sept. 2023
Need a new towel. AC at the corridor must be turn on or else is hot on every level
SUSANTO
Deluxe Twin Room
Stayed in Juni 2023
Friends
35 review
Outstanding
Posted on 2. Juli 2023
One of the best hotel in Surabaya that connect to Ciputra World Mall, one stop staycation and shopping everyone
Geri
Grand Deluxe King Room
Stayed in Juni 2023
Business travelers
66 review
Outstanding
Posted on 14. Juni 2023
Nice modern hotel. So modern that sometimes you cannot find things like switches for the lights as it is tucked into the drawers. Very nice breakfast and staff was so patient as I was challenged with looking for switches.
Trending Searches
Recommended for you
Jeju Central City Hotel ReviewsBen's Guesthouse Kyoto ReviewsPOYER EXQUISITE HOTEL ReviewsHaikin Ryokan ReviewsSurya Maha Bungallo ReviewsHotel Scott House ReviewsCebu Grand Hotel ReviewsIbis Budget Marseille Timone ReviewsResort at Pelican Hill ReviewsISEYA HOTEL （Chengdu Tianfu Square, Chunxi Road) ReviewsHotel Bucaneros Isla Mujeres ReviewsApparthotel le Hüb Grenoble ReviewsZazz Urban Ho Chi Minh ReviewsPestana Rovuma ReviewsMy Liva Hotel ReviewsThe Kunja Villa-Hotel ReviewsM Hotel Reviewsshiguang hotel ReviewsWest Plaza Hotel ReviewsHampton Inn Bridgeport/Clarksburg ReviewsMumian Beijing Daxing International AirportYundu Panjing Mountain House (Longji Jinkeng Terraces Shop)Yala Safari Camping - All InclusiveCityNote Hotel(ShiSanHang store Shangxiajiu pedestrian street Guangzhou)Allegroitalia San Pietro All'Orto 6Boramae BOM Branch No 2Lao Plaza HotelMercure Guangzhou Beijing Road Pedestrian Street HotelMercury Garden Hotel, Nanshan Science Park, ShenzhenHarbour Gardens Tourist Inn