Shangri-La Surabaya

Shangri-La Surabaya Reviews

Shangri-La Surabaya

Jl. Mayjen Sungkono No.120, Pakis, Kec. Sawahan, Pakis, Sawahan, Surabaya, East Java, 60256, IndonesiaView Hotel Details
Shangri-La Surabaya
Shangri-La SurabayaShangri-La SurabayaShangri-La Surabaya
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Shangri-La Surabaya Guest Reviews

4.6/5
Great
89 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(89)
Positive reviews(89)
Reviews with photos/video(27)
Friendly owner(33)
Awesome rooms(20)
Clean and tidy(17)
Perfect for business trips(8)
Great location(8)
Well decorated(5)
Luxurious(4)
Comfortable bed(3)
Explorerrrr
Deluxe King Room Non smoking
Stayed in Jul 2024
Solo travelers
58 review
5.0/5
Outstanding
Posted on Jul 15, 2024
The stay was perfect - excellent service, room, facilities, staff, location, activities. Highly recommended.
Response from Property: Dear ExplorerrrrThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya
MSBS
Deluxe King Room Non smoking
Stayed in Dec 2024
Couples
15 review
4.2/5
Very Good
Posted on Jan 2, 2025
Nice room but the hotel facilities badly needs an upgrading especially the gym. The equipment is so out-dated. Friendly and very accommodating staff.
Response from Property: Dear MSBS,Thank you for sharing your feedback with us. We are pleased to hear that you found your room comfortable and our staff friendly and accommodating.We sincerely apologize for the condition of the gym equipment and appreciate your constructive comments. We understand the importance of maintaining high-quality facilities, and we are currently reviewing plans for upgrading our fitness center to better serve our guests' needs.Your feedback is invaluable to us, and we hope to welcome you back soon, offering you a renewed and enhanced experience at Shangri-La Surabaya.Warm regards,Shangri-La Surabaya
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Sylvani
Deluxe King Room Non smoking
Stayed in Jun 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jul 22, 2024
Great location, great service, we have great experience staying here.
6/11
Response from Property: Dear SylvaniThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya
Jun Wei
Horizon Club Executive Room Non smoking
Stayed in Nov 2024
Couples
3 review
4.7/5
Amazing
Posted on Dec 4, 2024
Celebrated my partner's birthday and was well accommodated. Cakes were abundant and balloons were setup before we arrived. Overall, a great experience.
Response from Property: Dear Jun Wei,Thank you for sharing your wonderful review and rating. We are delighted to hear that you had an enjoyable stay and that our services met your expectations. It would be our pleasure to welcome you back to Shangri-La Surabaya for another exceptional experience in the near future. Warm regards, Shangri-La Surabaya
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Anonymous User
Deluxe Twin Room Non smoking
Stayed in Apr 2024
Family
7 review
4.5/5
Great
Posted on Apr 13, 2024
Exceptional service and immaculate cleanliness made my recent stay at Shangri-la a truly delightful experience. From the moment I arrived, the staff went above and beyond to ensure my comfort and satisfaction. The attention to detail in maintaining cleanliness throughout the hotel was truly impressive. I felt at ease knowing that hygiene was a top priority. The room was not only tidy but also exuded a sense of freshness that enhanced my stay. Overall, I highly recommend Shangri-la for anyone seeking a luxurious and pristine accommodation experience.
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Response from Property: Dear Anonymous UserThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya
Anonymous User
Deluxe King Room Non smoking
Stayed in Sep 2024
Family
57 review
5.0/5
Outstanding
Posted on Sep 28, 2024
Rekomen hotel surabaya, fasilitas lengkap, kids friendly, booking dapat promo, mantull bgt, yukk stay disini
Response from Property: Dear Valuable GuestThank you for your wonderful rating and review. We are delighted to hear that you had a memorable experience with us. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another exceptional stay soon.Warmest regards,Shangri-La Surabaya
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MAHENDRA SANWALCHAND GANDHI
Deluxe King Room Non smoking
Stayed in Jul 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Sep 6, 2024
A Truly Luxurious Stay at Shangri-La Surabaya! I recently stayed at the Shangri-La Surabaya, and it was an unforgettable experience from start to finish! From the moment I arrived, the staff greeted me with warmth and professionalism, ensuring my comfort and satisfaction throughout my stay. The room was spacious, elegantly designed, and equipped with all modern amenities, offering a perfect blend of luxury and comfort. The bed was incredibly comfortable, and the view of the city skyline from my window was breathtaking. I truly appreciated the attention to detail in the room’s setup and daily housekeeping. The facilities at the hotel are top-notch! The pool area is a beautiful oasis – a perfect place to relax. I also enjoyed the gym, which was well-equipped for a good workout. But the real highlight for me was the spa. The treatments were rejuvenating, and the environment was serene, providing the perfect escape after a busy day. Dining at Shangri-La Surabaya was an absolute delight. The breakfast buffet offered a wide selection of both local and international dishes, all prepared to perfection. Each meal was a treat for the taste buds, with attentive staff making the dining experience even more enjoyable. The hotel’s location is also convenient, close to major attractions and shopping centers, making it easy to explore Surabaya. However, the hotel itself is so luxurious that you may not even want to leave! Overall, my stay at Shangri-La Surabaya was exceptional. The combination of world-class service, luxurious accommodations, and outstanding facilities make this hotel a top choice for anyone visiting Surabaya. I highly recommend it and can't wait to return!
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Response from Property: Dear MAHENDRA SANWALCHAND GANDHIThank you for your wonderful rating and review. We are delighted to hear that you had a memorable experience with us. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another exceptional stay soon.Warmest regards,Shangri-La Surabaya
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FlyingViolet
Deluxe Twin Room
Stayed in Dec 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jan 2, 2024
I like the hotel design, very spacious and family-oriented environment. The staff are friendly and helpful with our early check-in request. The room is clear and the spa room is huge. The breakfast is a ritual and the food at the restaurants are delicious. I spent 2.5 hour enjoying the morning breakfast. I will come back again.
Response from Property: Dear Mr / Mrs WenjinThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya
wenneobb
Executive Room
Stayed in Jan 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 16, 2024
good service, food also nice will come again will family and friends!
Response from Property: Dear Mr / Mrs WenseeThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya
H Z I
Horizon Club Executive Room Non smoking
Stayed in Nov 2023
Couples
24 review
4.7/5
Amazing
Posted on Dec 24, 2023
Love the breakfast buffet and the service at the lounge. Staff were friendly. Walking distance to a huge mall. Love the cookies sold at the cafe. Huge swimming area for family fun and there’s spa facilities too.
Response from Property: Dear Mr / Mrs H Z LThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya
suziyana
Deluxe King Room Non smoking
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 5, 2025
Nice hotel and staff are very friendly!
Response from Property: Dear .suziyana,Thank you for sharing your wonderful review and rating. We are delighted to hear that you had an enjoyable stay and that our services met your expectations. It would be our pleasure to welcome you back to Shangri-La Surabaya for another exceptional experience in the near future. Warm regards, Shangri-La Surabaya
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Wijaja
Deluxe King Room Non smoking
Stayed in May 2024
Business travelers
44 review
5.0/5
Outstanding
Posted on Jun 2, 2024
Great location, a classic 5 star hotel, with all the great amenities
Response from Property: Dear Billing WijajaThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya
RXT Digital
Deluxe King Room Non smoking
Stayed in May 2024
Business travelers
123 review
4.5/5
Great
Posted on Jun 8, 2024
Nice room, old but really Great maintanance, good Environment
Response from Property: Dear RXT DigitalThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya
You88
Horizon Club Deluxe King Room Non smoking
Stayed in Apr 2024
Family
17 review
5.0/5
Outstanding
Posted on May 7, 2024
Good hotel. I will stay again. Close to many malls and restaurants.
Response from Property: Dear You88Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya
RubyMS
Deluxe Twin Room Non smoking
Stayed in May 2024
Family
6 review
5.0/5
Outstanding
Posted on May 5, 2024
Excellent service & helpful staff. Loved the fish & chips!
Response from Property: Dear RubyMSThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya
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