(1) The Hampton "suite" was booked for two guests, but was furnished with just one chair. Are we supposed to sit on each other's lap? (2) The mid-room desk (room 203) has no lighting, i.e., zero! No hanging ceiling fixture (like in the web site pictures), and no desk lamp of any kind. So no work can be done at the desk. None! (3) There's a sofa but no ottoman, as shown in the promotional pictures...so no way to rest one's feet. (4) There's no folding luggage rack, which would normally be tucked into the closet for guest use. So we had to lay our suitcase on the floor, not great when you're "of a certain age." (5) Promotional photos show a lamp and small table at each end of the sofa, suitable for two guest to sit and read. Not here! The room has one light, and one table, at one end of the sofa. At the other end, where does a guest put down a glass, or a book? Check out the web site photos to see what SHOULD be there. Those are the major problems, although more could be described. Truly sad!