Red Roof Inn Sutton Reviews

At first our stay was going ok but there was a lack of places to access by walking. We had to walk along a highway just to get food. The next afternoon the power went out and, we had no way of going to another hotel when the owner tried to tell us to leave. The owner didn’t even reimburse us for the almost $20 in food we lost due to the power being out nor did he comp an additional day stay for all the inconvenience the power being out caused. I absolutely do not recommend this hotel for anyone to stay even on a very tight budget. Also the desk drawer was filled with cigar tobacco and, some green powdery substance while the floor had debris along the edges.

helpful staff when I needed to stay longer than what I originally booked.

Gtgyhh

This stay was a stay from hell. The room was distinguishing. Dried blood on the bedspread. Didn't dare to sleep in the bed. Had to buy a sheet set with pillowcases. The flooring was so dirty and smelled that we not dare walk in stocking feet let alone bare feet. As far as taking a shower, we did not due to mold and uncleanliness which also had blood on the outter side of the tub. The lights by the bed were connected by two wires and were wired together attached to a plug. There were dead bugs in and on the windowsill. The smoke detector was questionable. It was filthy and looked like wasn't operational. The air inside the room, even though it was a smoking room, was deplorable...and we smoked outside! We would and SHOULD have sleapt in the car! I will be contacting the board of health and code enforcement!!! The town needs to investigation and condemn it due to being a health hazard and not up to code! I want and deserve a full refund!!!

Staff makes all so complicated for you to stay almost like if you’re giving them more work then what they already have!!

Room wasn’t the cleanest also there was cockroaches everywhere.

This is an old motel. The way that it used to be is long gone by. The room they put me in was out back and just deteriorated conditions. But entering my room it was clean, the sheets were bright white and searched for never a bug seen. The shower was hot and easy to use. The TV worked well. If you need a place to crash for the night - it worked for me.

The property itself was in disrepair and was quite dirty. Stains on the walls, carpets very dirty, toilet dirty and didn't flush properly. Cobwebs in room, handles and screens missing from very old windows, view of roof and soffit that were both in poor condition. The bed itself looked to be made up ok, and I'm sure the cleaners did as well as they could given the state of the facilities. It just really felt gross just being in the room with all of the grime and visible stains. Staff did their job to check us in and did not do anything wrong, but they certainly did not go the extra mile. I would have been fine with an older and non-updated facility as long as it was clean, but it wasn't. We took one look at the interior hallways and room and walked away from our booking and went to stay somewhere else. We didn't talk to the staff when we left because no one was at the desk; we just wanted to get out of there and away from the germs. Also didn't look like it was in a great area of town.

This hotel is filthy, smells terrible, and has questionable business practices. We stayed one night of a two night reservation and only because it was late after a long day, and I wasn't familiar enough with local geography to know we were only 11 mikes away from excellent hotels. Do not stay here.

This room was terrible, carpet had stains, room melled nasty. Would never stay against. If it wasn't for being tired from driving 14 hrs and we couldn't find a different hotel as all were full we would of left. Worst experience we have ever had.the picture of the room on website was totally different than what it was.

The room was very dirty. There was a lot of smoked in the room. The room was just not comfortable the was a lot of smoke coming out of the AC as you turn it on. My kids was very uncomfortable with the room. Management need to do better. There was no one in the front when I need help to see if I could switch a room. I kept calling their office phone, at 3:30 pm

The room we got was NOT at all the room we reserved. It was scary looking and had a queen bed (we reserved a king). We got in around 11:30 after being on the road for 7 hrs. I went back down to the desk and they gave us a room with a king bed. Apparently they advertise a room with a king & kitchenette area but its actually a queen with a janky stove in a room that smelled like someone smoked crack in it. The king size room was located in the main building & was nicer.

Property is in good condition. Safe, clean and quiet, Service is non-existant. Desk gave me the key to someone else's room. Wifi must scan QR code so only works on phones. Desk was unpleasant and ignored customers. No smiles

This hotel was disgusting. The bed had no mattress cover and had old blood stains and holes from cigarette burns on it. There were flies coming out of the drains from the sink and shower. To top it off there were cockroaches coming out of the air conditioning and when we asked for a refund the gentleman said “oh okay” like nothing. They didn’t even cancel the booking and left it as is and took money from us.