Novotel Ambassador Suwon Reviews

1. This was my third time staying at the hotel, and although it said they could speak Japanese, the first time there was only one staff member who could speak Japanese, and without that person there, they could not speak Japanese. On the second and third stays there was no one who could speak Japanese, so they only spoke English. It is a nuisance for guests to have a hotel state that they can speak Japanese when they actually cannot speak Japanese, so they should state that they cannot speak Japanese. It seems inappropriate to state that they can speak Japanese when there is no one who can speak Japanese at all times. Guests should make reservations assuming that they can only speak Korean and English. 2. When I opened the closet, the drawer for the safe came out and I had to put it back in its original position every time. I think it would be obvious when they clean, so why don't they do repairs, etc.? It gives the impression that this is a hotel that does not check or respond in this way. 3. When I booked the hotel, it said it had a bathroom, but it was only a shower room, not a bathroom. The first and second stays had a bathroom, but this time the reservation conditions said it had a bathroom, but it was a shower room, not a bathroom. Please do not issue a package that violates the conditions. 4. When I checked in, my eyes met with a person who seemed to be in a superior position. When I was approaching the front desk to check in, he pointed his index finger at other staff without saying anything and told me to go over there. How does this hotel train its employees to point their index finger at a guest without saying a word? I felt very uncomfortable when I checked in.