Radisson Blu Resort Swinoujscie

This is not 5 star hotel. If you travel a lot you will see the difference when you come here, the details make the difference but I like the location, just 5 min to the beach. The hotel is like a big massive tourist factory. The best thing here is the sea view.

In general hotel is very good. It has clean , spacious, modern rooms. I was surprised not having options „Please dont clean my room”which is available in other hotels already. We can use our towels more than once right? Food was also ok however there was extreamly crowdy during breakfast. It was such a noise in the restaurant that there was no chance to enjoy your meal. What disappointed me the most was service. It happened for the first time. We wanted to enjoy a coffee on the 13-th or 14-th floor in sea view cafe when waiter, young tall man, said to us in impolite way “ next time ask if you can move the chair before doing it. It is not allowed to do so. If you want to eat anything you can’t sit here but at a different table” we were shocked by his behavior! It was said in a rude way and we simply felt like uninvited guests. We left the caffeine without drinking anything. In my opinion, 5 stars hotel can’t afford to hire such staff. It damages its reputation. We also had similar situation on the reception desk - lady made us feel like stupid when she could not answer our questions. I was a guest of Hilton hotel which belongs to the same owner and is located near Radisson. I would come back to Hilton. Radisson disappointed me offering service like in average , poor hotel. Too much visitors made them feel so comfortable in beeing not nice to guests. It was not a rule - when we asked lady who’s name was Karolina she explained everything in 2 minutes with smile. If someone doesn’t like his/her job should not do it. I hope owner will consider this and invest in trainings for his staff.