Embassy Suites Syracuse Destiny USA

It was a good service

Arrived at 6 pm after driving 6 hours and well after the check in time. They told us the room wasn’t ready and when questioned they said they were fully booked and under staffed. Both of these are not actually acceptable answers considering the room was prepaid and we were hours after check in time. When we said that they put us in a room that I’m fairly certain was not what we paid for (and not an upgrade) but we were only staying 1 night and had some place to be. They also were not apologetic at all. Felt very unprofessional.

Friendly staff

The room was 'efficient'; not very welcoming. Reservation was for a room with a tub...which this didn't have.

Excellent property but the heat was set at 75 and not able to adjust. Breakfast was excellent. Otherwise, great stay .

The staff were extremely helpful and very polite .

Check in was a breeze, super friendly.Loved the room set up. Breakfast was good. The pool experience was horrible. There were over 40 African American kids doing flips and throwing balls, very inconsiderate. When we went to the desk to complain the staff was aware and waiting on security to shut it down. That isn’t fair to family’s who have paid for a pool and that can follow rules. One of the main reasons we picked this hotel was for a pool being open till 10 and we weren’t even able to enjoy it. Sad kids that had planned for a pool experience.

Beautiful hotel with many amenities. Very clean but rooms were extremely hot which made it not comfortable and you could not turn the heat down, nor did the windows open. I turned the heat off on the thermostat but it did not make a difference. I wish the room temperature could be adjusted to guests liking.

Property is clean and well maintained. Check in was terrible, we checked in during their social hour and the bar was so loud we couldn’t hear the girl at the front desk. She checked us in but the amount was over $100 over our booked price and she said that $200 was for coverage if the room was damaged and would come off the total room price but it doesn’t seem to add up, however I may have heard her wrong since it was so loud in the reception area I could barely hear her. The pool was clean but no towels and when I went to ask for some the front desk wasn’t the friendliest but her co-worker was. It took another 15-20 minutes before we actually got the towels. Parents also left their young children unattended to go back to the bar and would come back and check every 20 minutes or so. This is definitely more of a guests not following rules problem but made enjoying the pool with my family difficult as the kids constantly ran around and jumped in the rather shallow end, and as a mom I was nervous for the other children. The breakfast food was great but again the atmosphere was very loud. The made to order egg chef was very loud trying to announce you get made to order eggs almost like a carnival game employee trying to get you to play. The common areas smelt of pot and cigarette smoke. At checkout I asked for an email receipt but it’s been hours and I did not receive one so I still don’t have answers to the first check in price question.