Platinum Mountain Hotel&Spa
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Szklarska Poreba
Platinum Mountain Hotel&Spa
Health Protected
#1 of Premium Hotels in Jeleniogorski
Kilińskiego, Szklarska Poreba, 58-580, Poland
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When you a stay at Platinum Mountain Hotel & SPA in Szklarska Poreba, you'll be near ski runs, within a 5-minute walk of Szklarska Poreba Ski Arena and Mineralogical Museum. This luxury hotel is 0.5 mi (0.8 km) from Pietkiewiczówka Ski Lift and 0.6 mi (0.9 km) from Szklarska Poreba Ski Resort.Show More
We Price Match
4.4/5Very Good·Cleanliness: 4.5
All 49 Reviews
Amenities
Indoor Swimming PoolOutdoor Swimming PoolSkiingSaunaSpaMassage RoomFitness RoomPrivate ParkingBarRestaurant
All Amenities
Surroundings
Train: Szklarska Poręba Górna
(1.8 km)
Train: Harrachov Railway Station
(16.2 km)
Landmarks: Skatepark Szklarska Poręba
(180m)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
2
Deluxe Double Room with Balcony
2 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Private Toilet
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8
Superior Double Room with Balcony
2 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Minibar
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3
Double or Twin Room with Balcony
1 Double bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
Private Toilet
Check Availability
Guest Reviews(49)
4.4/5
Very Good
Verified Reviews- Cleanliness4.5
- Amenities4.4
- Location4.5
- Service4.4
Guest User
December 29, 2023
Not a 5 star hotel because:
- Reception says there are no parking spaces in the garage, although there were enough free spaces. At the end when I leave, the card doesn't work and I have to go back to reception.
- For dinner with an open buffet, you pay €25 per person and in the end you can only eat chicken and gnocchi (fish with wine sauce is not allowed for pregnant women. The lasagne is labeled with tomatoes, but the pork is not mentioned at all). After complaining, I am told: we are sorry, but you can eat chicken breast. After my ironic laugh, they ask for my room number and then nothing happens. I still had to pay the 2 x €25.
- The air conditioning in the room is set to 19 degrees, but the temperature still stays at 24 degrees (even at night!!). The warm temperature made it impossible to sleep.
- The room light sometimes doesn't work at all
- SPA is very loud because of the children. The time without children is very short, only one hour (8-9 p.m.) and at 8:50 p.m. all customers are being harassed, asking why they haven't left the sauna area yet.
- English is out of place
Original TextTranslation provided by Google
Guest User
April 1, 2024
Platinum Mountain to duże rozczarowanie. Miejsce masowe, nastawione wyłącznie na zysk. Jakość wysoce nieadekwatna do ceny i nic poza cenami nic nie jest tu na 5-gwiazdkowym poziomie. W całym obiekcie tłumy i hałas. Basen bardzo przepełniony, ponieważ oprócz gości hotelowych, korzysta z niego mnóstwo ludzi z przynależnych apartamentowców. Restauracja wygląda jak szkolna stołówka, jedzenie przeciętne, a obsługa obojętna. Lokalizacje też średnia. Widok z balkonów tylko na inne budynki. Zdecydowanie nie polecam jeśli szukasz odpoczynku i luksusu.
Lada
December 11, 2023
We had a nice stay. Thank you.
J2935JJmichaelf
February 26, 2024
Well, we haven't experienced this in a long time. An attempt at a five-star hotel with barely three-star service. If you order a welcome drink when booking, you have to request it twice and it will not be brought to you until the next day. Non-functioning lockers in the pool. When checking out, which they want for everyone at the same time, you are like standing in line at the cash register in the local Biedronka. Really undignified.
Guest User
February 29, 2024
Beautiful place with a view of the mountains. Very nice service. Delicious, varied food. Great SPA zone. Outdoor swimming pool, great for warmer days. Large and spacious indoor pool. Great sauna area. Beautifully decorated hotel. I will definitely come back here. I highly recommend it to families with children.
Original TextTranslation provided by Google
Guest User
February 3, 2024
Not a 5 star hotel No luggage service No greeting Mass processing Breakfast in the tent very unpleasant Food of poor quality Plastic shower with only one shower hose We will not return to this hotel Price-performance ratio is not right at all
Original TextTranslation provided by Google
Guest User
February 2, 2024
Clean area There is a swimming pool inside and outside But it is very cold outside Nice rooms We will come back again There is a food store nearby The only disadvantage is that it takes about 20 minutes to walk to the mountains, if you have skis, it is not convenient.
Claudia
October 6, 2023
Dinner wasn't that good, not much choice, drinks were concentrates that had to be fetched yourself, no service (apart from clearing plates, which was very quick) or the option to order wine with dinner. Also, half board was too expensive considering that there are many restaurants within walking distance with better prices.
Breakfast was OK except for the coffee.
But apart from the food, the hotel was very nice, modern and clean. Adult times in the pool and lifeguard.
Can really be recommended. We would just skip the half board.
Original TextTranslation provided by Google
Guest User
November 19, 2023
rip off and disapoin**ent from the beginning till the end, absolutely UNIQUE experience in my longlife travel experience, NEVER EVER again! The hotel announces recinstruction of the pool area and offered pool in neughbouring hotel for free - the spare pool had shiwers under reconstruction and the place was naturally overcrowded and dirty. The resort should be five stars - you can cheat but not this much, no safe, no bathrobes, no slippers, no room service, no minibar...the standard of the room is ok for a local pension...full board - sitting in overcrowded restaurant where you can barely move and at the same time we were denied access without any explanation zo another restaurant...service during meals is non existent, coffee for breakfast terrible...the only highlight was service and average pizza in "ala cart restaurant" which is not included in the half board...kids playcorner placed in a dark basement with terrible activities...the only highlight of the stay was fresh air and small streak under the window of my bedroom...the place is enourmously huge and does not have slightest capacit to provide any service...luckily we stayed only two nights...
Property Policies
Check-in and Check-out Times
Check-in: After 16:00
Check-out: Before 11:00
Front desk hours: 24/7
If you will arrive outside of check-in hours, contact the property in advance
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Please contact the hotel for details about cot and extra bed policies.
Breakfast
TypeContinental, Gluten-free, Vegan, Vegetarian
StyleBuffet
| Age | Fee |
|---|---|
Children 17 years old and under | PLN 50.00 (approx. US$12.76) per person |
Adult | PLN 65.00 (approx. US$16.58) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Quite Clean
- 4.5/5
Cleaning & disinfecting
- Rooms are disinfected between stays
Property Description
- Opened: 2019
- Number of Rooms: 147
When you a stay at Platinum Mountain Hotel & SPA in Szklarska Poreba, you'll be near ski runs, within a 5-minute walk of Szklarska Poreba Ski Arena and Mineralogical Museum. This luxury hotel is 0.5 mi (0.8 km) from Pietkiewiczówka Ski Lift and 0.6 mi (0.9 km) from Szklarska Poreba Ski Resort.
Relax at the full-service spa, where you can enjoy massages. Skiers will be in heaven, but there are recreational options available for non-skiers as well, including an indoor pool and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). The ski shuttle (surcharge) makes getting to the slopes a breeze.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily for a fee.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Szklarska Poreba? This hotel has 3767 square feet (350 square meters) of space consisting of a conference center and 7 meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 147 air-conditioned rooms featuring minibars and Smart televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature hair dryers and bathrobes.
Relax at the full-service spa, where you can enjoy massages. Skiers will be in heaven, but there are recreational options available for non-skiers as well, including an indoor pool and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). The ski shuttle (surcharge) makes getting to the slopes a breeze.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily for a fee.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Szklarska Poreba? This hotel has 3767 square feet (350 square meters) of space consisting of a conference center and 7 meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 147 air-conditioned rooms featuring minibars and Smart televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature hair dryers and bathrobes.
Services & Amenities
Most Popular Amenities
Indoor Swimming Pool
Outdoor Swimming Pool
Skiing
Sauna
SpaAdditional charge
Massage Room
Fitness Room
Private ParkingAdditional charge
Bar
Restaurant
Meeting RoomAdditional charge
Children's Pool
Children's Playground
24-Hour Front Desk
Wi-Fi in Public AreasFree
Indoor Swimming Pool
Outdoor Swimming Pool
Fitness Room
Bar
Restaurant
Meeting Room
Children's Playground
Restaurant
Restaurant
No additional info available
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