As a Japanese visitor, I felt compelled to share my experience in English for international travelers. We chose this hotel for a family celebration, yet despite the high nightly rate of ¥50,000, it appeared to prioritize style over substance, leaving us with a sense of inconsistency. On the bright side, the room boasted a spacious balcony, scenic views, and comfortable beds—features that might appeal to those seeking a retreat. - Dining: We had reserved a table at the lobby restaurant, but there was a glaring lack of coordination between our reservation and the staff. They struggled with menu details and serving, resulting in a disappointing dining experience. So we went to dine at a nearby restaurant outside of SORANO HOTEL, which offered better service and tastier food at a more reasonable price. - Service: Overall, both hotel and restaurant staff lacked hospitality. Their handling of tasks like check-in and check-out felt unpolished and unprofessional. However, there were a few exceptions, notably the foreign staff in the lounge bar, who provided exceptional service. - Eco-Friendly Concept: Despite promoting ”well-being” and ”eco-friendliness,” the hotel's practices felt inconsistent. For instance, the unlabeled and the unsealed water pitcher in our room, supposedly containing Fuji spring water, left us uneasy. Additionally, the bathroom's plastic cups were scratched and cloudy, lacking cleanliness.
Outstanding
131 Reviews