Fortune Hotel Reviews

Except for the sound insulation problem, everything else is very comfortable and has all the living functions around. Very good~

The sound insulation is poor and the feeling is average.

The room is quite big, the bed and pillows are comfortable. I live on the 12th floor. The view is pretty good. The bathroom also has dry and wet separation. There is only one room card. The only drawback is that the power will jump when the hair dryer is used halfway. Ask the front desk staff It means that if too many plugs are plugged in, the power will automatically trip, but in fact only 2 plugs are used, but the subsequent processing speed is not too slow.

Poor sound insulation and old equipment

Although the location is a bit far from the city, it is still a good hotel

There is a serious problem with counter service training On the day of check-in, I made it clear that check-out would be delayed. I also asked about the 200 yuan charge for each hour of delay. I also obtained the consent from the reception desk that ***no notification of check-out is required***, and the difference will be settled together when checking out. The next day when the preset check-out time came, I called and asked for 3 hours in advance (the first interruption). When 3 hours came, I called and asked for additional money if the refund was not returned (the second interruption). If you are afraid of defaulting on your account, you can collect the deposit first. You don’t have to keep calling to ask for money, or you simply don’t agree to delay the check-out. There must be a reason why the customer asks *** not to notify you of check-out. If you can’t cooperate, we will find someone else. between. Even if the counter handover is worried about accounting problems, there is no need to disturb the guests all the time. In the last hour, I was called back by a customer who complained. When I came in person, I dared to ask if I wanted to notify the customer to check out because I was afraid of disturbing the customer. I had obtained the consent from the reception desk the day before to check out without informing me *** and I was constantly being disturbed. My wife got angry with me. I had to deal with complaints from the receptionist when my official schedule was not going well. This was all because of the reception desk. due to expediency There is also only one access card for two people. If one person goes out and does not want the power to be cut off, the card must be left in the house. It is very inconvenient to ask the receptionist to open the door when he comes back.

Attentive service and kindness

I feel that there is too much room for improvement...