Lily Rezen Ruixuan Hotel Reviews

Response from Property: Dear guests, first of all, all the hotel staff sincerely welcome you. We see that you checked into the hotel in March and the toilet seat had not been adjusted at that time. The hotel has included it in the rectification plan in the second quarter and has now adjusted it. complete. Room linens and other cleaning supplies are changed for each guest to ensure hygiene and cleanliness. In addition to daily cleaning, the person in charge of the housekeeping department will regularly lead all colleagues in the housekeeping department to clean every corner of the room. Despite this, there are still some missing parts. Xiaoli sincerely apologizes to you and has fed back to the operations department to strengthen the cleaning of dead corners and odors. We hope to bring a relaxed, comfortable and clean living environment to every guest who stays. We hope you can stay again soon and see our changes. I wish you all the best.

Response from Property: Dear guests, first of all, all the hotel staff sincerely welcome you. The hotel has also verified your questions as soon as possible. Room linens and other cleaning supplies are changed for each guest to ensure cleanliness, facilities and equipment. The next guest will be admitted only after ensuring safety and no hidden dangers. The hotel did not receive any feedback from you regarding linens during your stay. After you reported the window problem, the staff on duty negotiated with you to change rooms without your permission. After you checked out, the hotel engineering department immediately inspected and made adjustments to your room, and the adjustments have now been completed. It is a pity that I could not bring you a perfect stay experience, and I would like to express my most sincere apologies to you. During your stay in the hotel, if you encounter any problems, you can call the front office and guest room phone numbers at any time. All hotel staff are dedicated to serving you 24 hours a day. We look forward to your visit again and we will provide you with better service!

Response from Property: Dear guest, first of all, all the hotel staff sincerely welcome you. We are deeply sorry for your feedback about the water situation during your stay. It has been verified that the water was turbid due to maintenance of property pipelines in the early hours of the evening of January 14th. The maintenance has now been completed, and all staff in the guest rooms have urgently drained the water, and it has now returned to normal. We sincerely apologize again for the inconvenience caused to you. If you have any needs during your stay, you can call the switchboard. All hotel staff are dedicated to serving you 24 hours a day. We hope to bring a relaxed, comfortable and clean living environment to every guest who stays. We hope you can stay again soon and see our changes. I wish you all the best.

Response from Property: Hello dear guests! Thank you very much for your stay and review. It is the constant concern and supervision of our customers like you that enable us to continuously discover problems in our work, make corrections and make continuous progress. Xiaoli has reported your problem to the hotel general manager. The hotel leadership attaches great importance to your feedback and has arranged for the work and maintenance department to inspect and repair it. We will provide you and other guests with a more perfect experience for your next stay and make your travel life better. We look forward to visiting again and wish you a happy journey!