The Spencer Hotel

Had to swop the first room as incorrect didnt have a sofa, the 2nd room had smelly bed cover and the bathroom was a hospital grade handicapped bathroom. Very disappointing stay and would not go back. Toaster full of crumbs dirty windows and dirty tv remotes. Not a good "Hotel" at all

Was great free drink each stunning view of the city and a great restaurant even got a discount on that too. Would definitely stay there again

My regular choice of accommodation when in Takapuna on business. Great location, friendly staff, and the rooms have everything I need

Travelling for business, I had been booked in for the night before since my flight was arriving from Australia first thing on Saturday morning. I was dropped at the hotel around 6:45am. The sign by the door said reception was open from 6:00am, but the door was locked and there was no response to repeated pressing on the intercom. After about ten minutes standing outside, shivering in the cold, one of the residents of the building (it is residential apar**ents as well as hotel) was coming out and let us into the lobby. The lobby was marginally less cold than outside. For the next 1 1/2 hours we attempted to get someone from the hotel to come to the desk to check us in to our room (tired after flying overnight, we just wanted to get some sleep) I had to find a toilet, going upstairs I finally found toilets in the restaurant/function room which was closed and empty. If there are toilets available from the lobby they are well hidden. I was shivering and crying with frustration as I made several calls to the booking agents to try and sort things out. They, in turn, were attempting to call the hotel - while I was waiting in the cold lobby I counted eleven times that the phone rang and was not answered. I was tempted to go behind the desk and answer it myself - probably could have checked myself into a room at the same time. Right about the time we had arranged alternative accommodation Robin (he deserves to be named and shamed) appeared and came behind the desk. Although we had our luggage stacked in front of the desk ready to check in he ignored us until we approached him. When we explained that we had been waiting for an hour and a half he said he had been sorting out internet connection for a customer in a conference room upstairs. He was not at all apologetic and in fact quite dismissive of our experience. On Monday, I later heard my employer was informed by the hotel that we had been recorded as a “no-show”, meaning the hotel could attempt to bill for the night of accommodation that was not used. The only no-show was Robin who felt that an internet connection was more important than paying customers being ignored in the lobby.

Nice staff

The suite was good and had all we needed the front desk staff could of been more helpful with parking etc

Great location. Hotel is a little dated.

The hotel was located centrally with gorgeous views and facilities such as pool and spa. Me and my partner enjoyed our stay.