The Edgewater Resort & Spa

Summary: I don't understand the rating on this resort, is it customers who've been there rating it or management? I know based on what we were hearing from other customers that quite a few of us were not impressed. I would not recommend this resort, the rooms are tired and dated, the food is less than average and boring, we had gastro issues after eating the over-priced BBQ dinner ($60 a head). If you really want to enjoy Rorotonga, stay somewhere else. As paying guests we were not able to enjoy the 'entertainment' because they overbooked and misinformed us about needing to book - we asked, were told we don't need to book, but actually we did so we paid the high prices and had to sit outside and not see the 'cultural performances'. It's a rort. The drinks and food are over-priced, compared to other places on the island. If you only take this pieced of advice, eat away from the resort, there are way better cafes and restaurants off the resort (and definitely don't go to the Italian place by the Edgewater (it's also run by the Edgewater so it's more of the same). Check in: We arrived on a late flight and it was around 11pm before we got to the resort. We'd been told we'd get a bottle of water upon arrival (which we didn't) and the resort had no facilities that we could find to cater to incoming late night customers needing water. We had to wait until the next day before we could access safe drinking water. The resort: Don't be fooled by the fancy, well staged photos, parts of the resort is rundown, tired and in need of some major renovations - you will see this in the photos. There are some parts of the resort that are okay, but others that are disappointing. Roosters and chickens roam freely through the resort and while this may seem 'cute', at 4am (every morning) the non stop crowing of the rooster impacts on sleep, well being - by the time we all left the resort we were exhausted. There is no excuse for this, the Roosters could be relocated if the management had a mind of customer comfort, which they don't. Service: Mixed. Some of the reception/front facing staff were friendly enough but no one one was overly helpful and often times we received conflicting information around transport that we ended up giving up going to reception for information. The house keeping staff and gardners seemed friendly and welcoming, the young girl at the activities hut was also nice but for the most part we found the staff seemed quite unhappy, functional but not particularly welcoming. The room: Initially Garden view - until we upgraded to get away from the Roosters crowing. Did I mention the cockroaches - I took a photo of one in our room. As you will see by the photos uploaded the first room was shabby. It was disgusting actually, this was supposed to be a 4 star resort. It's not. it lacked privacy (people could see into our bathroom window at night when the light was on). The decor was old, in need of a paint and smelly (damp/mould).

Since we got room, breakfast, and airfare as a package deal, it was surprisingly affordable. The Edgewater has a great location on a wide lagoon full of colorful fish. Our balcony had a view of the lagoon on one side. Our room was spacious and our beds were comfortable. We ate most of our meals on-site. The food was good and reasonably priced. The "Island Night" was expensive but worth it. Ika mata is surprisingly good. While people speak Eastern Maori among themselves, everyone we met spoke English as well.

Wonderful resort with a great area to learn to snorkel Ü lots of friendly staff. Happy hour has decent prices and an awesome spot for sunsets. Only negative was fish in menu meant tuna ( but guess that’s a timing thing) and a rooster that thought 4 am is morning

Cheap & cheerful. A little bit run down and shabby, but I think that is reflected in the price. Staff were great. Cooked breakfast was very average.

The resort was nice. Our room while it was quite new and had a very very strong overpowering smell of either paint or some other chemical they'd used in decorating the room. It could make someone who is sensitive to smells nauseous. Other than that the room was lovely, the staff was helpful and the beachfront was nice for snorkeling. Do take note that the bar and food are pricier than most resorts and hotels on the island.

Prompt service at Check In. Room was really nice and comfortable and breakfast in the morning was delicious. Awesome service.

Edgewater Resort is amazing. The staff are lovely, always greet you with a smile and always happy to help with any query. Altho the pool was under construction they compensated in other ways. The lagoon was right at your doorstep. Room service 10/10 House Keeping 10/10 kid Friendly 10/10 Daily Activities 10/10 Would definitely recommend to others and definitely go back.

Pretty run down and in desperate need of renovation. Bare bones room with very uncomfortable bed. The hotel was loud with people partying late at night and roosters right outside our window woke us around 4:30am. We were only here for one night, so did not choose a nicer room. But needless to say, we didn’t get much sleep.