41/12 Moo 3 Khuk Khak, Khao Lak, Takua Pa District, Khuekkhak, Phang Nga Province, 82220, ThailandView Hotel Details
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JW Marriott Khao Lak Resort and Spa Guest Reviews
4.7/5
Amazing
140 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(140)
Positive reviews(138)
Reviews with photos/video(77)
Awesome stay(60)
Friendly owner(45)
Great swimming pool(30)
Delicious breakfast(25)
Perfect for kids(23)
Loved the beach(13)
Classy environment(8)
Great value for money(8)
Negative reviews(2)
Guest User
Deluxe Lagoon Pool Access, Guest room, 1 King, Sofa bed, Pool access
Stayed in Sep 2024
Family
12 review
4.7/5
Amazing
Posted on Oct 3, 2024
We had a great time staying our mini vacation for four nights. Service was awesome and swimming pool and water wave pool and trampoline were star events for kids to keep busy whole day. The breakfast options were excellent
Lels257
Deluxe Lagoon Pool Access, Guest room, 2 Twins, Sofa bed, Pool access
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 29, 2024
i booked this hotel for my birthday but never expected much. As soon as we reached the hotel, we were welcomed with a very friendly lady and served with wet towel and welcoming drinks. We were told that the room we’ve booked was overbooked and they are happily to change it to a new one. The least thing i was expected was, they gave a room with my birthdate as the number. and it was decorated nicely for my birthday. and of course with a complimentary cake and fruits😁 a lot of activities provided by the hotel, or you can just strolling around.. the view was spectacular! As we need to check out early to catch our flight, they packed our breakfast to go. Their service and hospitality is top notch! Highly recommended! and I plan to visit this hotel again for my next birthday!
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6/8
Alexandre L.
Deluxe Lagoon Pool Access, Guest room, 1 King, Sofa bed, Pool access
Stayed in Jul 2024
Family
26 review
5.0/5
Outstanding
Posted on Aug 1, 2024
Amazing place for families, but I guess it is also suitable for couples as the resort is well designed and has many different areas to relax. We found that everything was great and of good quality/ service during our trip. The staff is always helpful and kind.
There are plenty to do for kids at the main pool, the aqua zone or the beach. Kids club was convenient too for occasional rains.
The only comment we could have is that the check-in was too long. People usually come from far so it needs to be more effective.
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Subzero001
Deluxe Lagoon Pool Access, Guest room, 1 King, Sofa bed, Pool access
Stayed in May 2024
Couples
6 review
4.7/5
Amazing
Posted on May 10, 2024
Easily the best resort in khao lak. Staff is fantastic except for the waitress at Sakura restaurant. Facilities are well maintained but very dated since this resort has been around for decades. Resort ground is vast and facilities are more than adequate for the number of guests unlike AVANI+ whereby the ratio of guests to the swimming pool is overwhelming
Cheung Chung
Deluxe Room With Lagoon Pool View
Stayed in Oct 2024
Couples
1 review
4.7/5
Amazing
Posted on Oct 10, 2024
I must say this was the best hotel experience we’ve ever had. Best service with immediate response to our needs have been impressive. All staff are very well trained. Not a single one of them has not greeted us whenever wherever we have a chance to meet, no matter how brief. Thank you.
Lily in wonderland
Deluxe Room With Lagoon Pool View
Stayed in Sep 2024
Family
12 review
5.0/5
Outstanding
Posted on Oct 5, 2024
My family and I just stayed at the JW Marriott in Khao Lak and had a fantastic experience! The rooms were spacious, with big, comfy beds and natural product toiletries. Every morning, the breakfast spread was delicious and varied, featuring freshly squeezed juices and authentic Thai coffee made with high-quality ingredients. The kid's area offered daily activities, and bike rentals were easy; I highly recommend biking around the beautiful gardens. The service was friendly, efficient, and attentive. The pool area was impressive—it's the biggest pool I've seen at any property! Plus, direct beach access was a wonderful bonus. If I return to Khao Lak, I would definitely stay here again with my family!
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Guest User
Deluxe Lagoon Pool Access, Guest room, 1 King, Sofa bed, Pool access
Stayed in Aug 2024
Couples
1 review
4.7/5
Amazing
Posted on Aug 19, 2024
We had an amazing time here. Thank you Rashdan, Mee and team. You made our trip much more special. Rashdan went out of his way to ensure that everything went perfectly smooth for us! Would highly recommend couples to come and have a stay at JW marriot Khao Lak.
Humza
Deluxe Room With Lagoon Pool View
Stayed in Nov 2023
Couples
3 review
4.0/5
Very Good
Posted on Dec 13, 2023
Found everything about property excellent, room and facilities amazing
Restaurants on property were too expensive and closed to early
Nothing to do after 7pm
Guest User
Deluxe Lagoon Pool Access, Guest room, 2 Twins, Sofa bed, Pool access
Stayed in Aug 2024
Family
3 review
4.2/5
Very Good
Posted on Aug 28, 2024
good service but location quite far away with airport! Not convenienced
Guest User
Deluxe Room With Lagoon Pool View
Stayed in May 2024
Family
13 review
4.5/5
Great
Posted on May 28, 2024
This was our second visit in 1 year. Excellent service, beautiful resort, and lots of activities for families to do.
We loved the breakfast. However, we noticed there were many flies at the buffet counter and tables. Overall, we still had a great stay at JW Marriott Khao Lak
Guest User
Deluxe Room With Lagoon Pool View
Stayed in May 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on May 4, 2024
Always a good experience here !
Staff has been a great help with some problem I had while there.
Highly recommend :)
Seanny Low
Deluxe Room With Lagoon Pool View
Stayed in Oct 2023
Couples
11 review
4.2/5
Very Good
Posted on Oct 30, 2023
Excellent stay in this 5 star resort! Service was at expectations, except that one promise by the front desk staff upon check-in wasn’t fulfilled. She said she would provide an electronic mosquito repellent that never came. Other inconveniences encountered were broken safe and TV channels which were fixed by the next day of stay. In general the property is well maintained despite its age. I have to commend on the excellent breakfast that we look forward to daily. There is also the private beach access, tennis court, fitness gym, squash court, 3 km length swimming pool and lots of food options on site at 5 stars prices. Memorable stay overall!
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Guest User
Deluxe Room With Lagoon Pool View
Stayed in Apr 2024
Couples
3 review
1.7/5
Posted on Apr 13, 2024
Wrost hotel for couples in Thailand, families with children everywhere no quite places, almsot no beds by the pool, if you dont have a pool room Its possible to find a quite spot we told that to the reception and they didnt offered any solution. We than checked out 2 nights earlier and they agreed to refund only one night
Naveen k jha
Deluxe Room With Lagoon Pool Access
Stayed in Aug 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 23, 2023
excellent property with extremely nice staffs. room was superbly maintained for air condition as well as cleanliness. the beach is the show stopper .. very clean and amazing fun place in safe and secured environment.. communication was superb.. room service was good, swimming area was all clean and well maintained temperature. breakfast has enough options.. we did feel that indian kitchen was repeating the same dish for breakfast poori &sabzi everyday.. there are many nice options of indian food in breakfast and should have some more options. overall a great experience and hope to come back again.
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6/8
Richard Andrew
Deluxe Room With Lagoon Pool View
Stayed in Jan 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Feb 5, 2024
Really wonderful property located a few Km north of Khao Lak town center. Beautiful, quite beach with plenty of room to relax. The resort is very well managed and staff are wonderful, absolutely no complaints at all. There are so many pools and water play areas, it's easy to find some quite. The beach front is also huge with plenty of lounge chairs and a very nice policy to prevent people from putting out their stuff early in the morning to reserve chairs (more resorts should do the same).
Breakfast was great and there are many, many food options at the property and nearby local restaurants. The room is nice sized, clean and the soft goods are high quality. I will definitely revisit this property.