On 11/16/2024 at 11:30 AM, I waited at the front desk for 15 minutes to check out and no one ever came. I called and could hear the phone ringing in the lobby but no one answered. I finally peeked through a doorway into the back and the female desk attendant was hunched over the desk. I didn’t know if she was sleeping or possibly hurt because she apparently didn’t hear the phone ringing. I found another guest, a very nice man, who offered to just go back and check on her. She was sound asleep. She never addressed the incident and offered no apology. We will not be returning.