Casa Bella Inn & Suites Extended Stay

Helpful staff, cold air, tile floor is slippery ! Comfortable and spacious room

I was in need for a place to stay and called baymont and they accepted me and my family on spot and I love it here I love Craig and Johnathan they are always there to help me and always ask.us if we need anything and always giving kids cookies and treats if u wants a nice motel come here I promise you it.is the best i.have seen in a while .....you won't regret this decision at all thanks alot Brittany Betanco Zepeda wrote this

Service was great. Really friendly staff. Very accommodating. Breakfast was okay, they say they offer a great breakfast but when I stayed they didn't. Rooms were very clean. Location is great and not alot of noise.

The hotel was supposed to be smoke free, but it's not. Our room smelled like an ashtray of cigarettes. Room wasn't clean, floors needed to be mopped. Bedding was clean and beds were made well. We were suppose to get a free breakfast but there wasn't any and management refused to bring out more food. It was 9am on Sunday morning. Please pay the extra $20 a night and go somewhere else.

Location was great..Employees I interacted with were exceptional! Matthew the night desk clerk was courteous, friendly and helpful …young lady working Morning desk was also courteous & friendly…Employees with smiles and helpful is what customer service is all about..Room was clean, stocked with essentials..even the appliances looked brand new. As a woman that travels alone feeling safe in my environment means a lot to me & the parking lot was well lit here..Definitely would stay here again..

The management of this hotel is extremely rude and unprofessional. We arrived a 1pm and were asked to come back at 3 unless we wanted to pay for early arrival check in. We arrived back at 2:45, to be informed that our reservation was canceled, and any reservations made prior to January 2024 were canceled. Our reservation was made through ******* in Sept of 2023, however, I updated to just one night in Jan 2024, directly through the Motel. The Manager on duty, informed us that we were sent an email cancelation notifying us. I asked to see a copy of this alleged notification, when she proceeded to roll her eyes at me. After a brief back and forth, and refusing to give me her name, she finally printed the communication activity on my reservation. They had updated my email incorrectly, so I never received the communication (this should have sent a kickback to them of invalid email), however, the notification was sent Thursday May 2nd, 24 hours prior to our reservation! We had flown in for a graduation and now we had no where to get ready for the event that evening! The manager on duty offered no resolution or other options. We were left scrambling to find any vacancies in a sold out area due to multiple college graduations. It was a horrible representation of their brand and I would not recommend this hotel to anyone.

This hotel needs to be updated on your site ASAP. It is very bad. Dirty, broken fixtures, poor internet and understaffed

This was a very lovely hotel and staff very friendly. I would recommend this place

I had no hot water to bathe, tried at night then next morning, None! The heat blew cold air even at 83 degrees on heat! Had to use blankets from both beds! TV wouldn’t turn on. Could not open microwave! Was there for only one night, in late & out early next morning… was very tired nurse! Too tired to complain and change rooms after getting in with my luggage so just went to bed after eating a cold dinner! When I told front desk next morning, was told “you should have told us last night” & that’s it!