City Hotel Tallinn by Unique Hotels

Not at all what was promised in the booking...

I added an extra day to my stay, but when I first checked in I was told to check out first before checking in again, so I thought I would be moved to a different room, but when I asked again on the day, I was told that if I wanted to stay in the same room but use a different one, it would cost an extra fee.

Quiet, clean, in a very convenient location. Coffee, tea, towel, basic set. For this price, very worthy. I would definitely come back.

You must be very patient when staying in this hotel to avoid wasting time going around in circles. I took a taxi to the hotel as soon as I got off the plane. The driver took me around and didn't even look at where the hotel lobby was. I got off the car and went around, but still couldn't find it. I went around half a circle and saw a man moving things next to the hotel. He told me that this was the back door and I couldn't get into the hotel. So I went around half a circle and returned to the starting point, checked Google Maps many times, and asked passers-by, this is the correct address of the hotel. So I went around again and found a prompt on a door. According to the prompt, search Google Maps, walk to another hotel, go upstairs, and check in. A girl, carrying a 20KG box, spent nearly 30 minutes in the cold wind. Complain to the front desk why the prompt is so small, why the hotel booking APP prompts to check in at different hotels. I dragged my heavy luggage downstairs again, and the boy was watching next to me, and no one helped. I dragged the box back to the hotel address just now. At about 10:12 noon, the hotel urged me to check out. I said I would leave the room within five minutes and leave my card in the room. I was determined not to go to another hotel front desk to check out with my heavy luggage. She said I had to call the front desk when I left the room. I repeatedly emphasized that I would leave the room within five minutes and asked them to come and check directly. I would not call the front desk again, and they finally agreed. In short, this check-in experience was very bad. The plane check-in also damaged my suitcase.

There was a miscommunication between the hotel and the booking agency, and my reservation was cancelled, but the hotel staff handled the situation sincerely. They were very kind and I would like to use them again when I come back.

I spent one night before an early flight, the reservation did not say that there was no evening and night porter, and there was an incomprehensible sign on the door where to get the key: it said 80 meters and to the left, but in fact through the house along the steps to the corner door to the right. It was difficult to find in the dark and at 11:00 pm. The rest is all good.

Very cost-effective