Century Pines Resort Cameron Highlands

No doubt about this hotel. Excellent and easy. Easy access to town. Excellent in service and food. Will come again for sure!

Not safe for families with small kids as we encountered unpleasant incidents and we were disturbed during the wee hours in the morning. We booked the hotel for 3D2N but we checked out the hotel next day. We took 2 garden room and we experienced weird noises, kids playing out in the garden past midnight as well as whisper sound at 3am and our bed was shaken to the point we were unable to have a decent sleep throughout the stay.

No iron inside room. No mineral water inside room and need to pick-up yourself. Not provide travel toothbrush but still acceptable because some hotel do the same. Request for high floor but maybe because of late check-in, we were provided with room at low level.

This hotel actually got everything of what a great hotel should have,in this case, a 4 star rated hotel. 1. Good customer service. 2. Hotel facilities & amenities. 3. Spacious parking bays (FOC). 4. Good ambiance & scenery. 5. Spacious room tho for its basic room. However, The management should consider to upgrade/refurbish the hotel room as the room looks old/obsolete. There were baby cockroaches and mosquitoes in the room. But that wasn't a major turnoff as I can consider. Hotel's sink/bathtub found with tough stains. The foods quality for breakfast buffet was not up to the par of 4star hotel as they claimed. Presentations of the foods was pretty much basic as 3 or lower star rated hotel. Previous room for my superior deluxe was unable to get hot shower as confirmed by the technician that were termostat failure. We got upgraded room to another block which is very well appreciated. But again, to our major turnoff- the room service staff went to our room while we were having breakfast with the signage of DO NOT DISTURB hanged on the doorknob. Understand that he was cleaning and making up the room but that was never a practice for hotel policy to get into residents' room without permission. We left our valuable belonging, stole the privacy and even throw out our personal stuff which happened to be in a box of pizza that he thought was leftover foods. The management really should consider to provide trainings to the staff especially for domestic workers. They were good but they thought it was okay to do it. Good thing, the manager came and apologize and promised to have a word with the staff. It was a good move, but we really can't accept the action, especially for a 4 star rated hotel to have such understanding & practice. One night, there were incident of pipe leakage resulted half of the carpet on the hallway wet and damp. Some of the nearest rooms including our room was flooded with water around 1-2am. Good thing was the water wasn't get far to the room's carpet. But due to the damp carpet on the halleay, the affected area created bad and musty smell. Luckily we are checking out the next day. All in all, it was still a good stay and experience. The staff did well in providing outstanding service and always make sure the needs are met. But I don't think the hotel should be rated as 4 star as the reasons above mentioned. Downgrade to the lower star or fix the price of the hotel stay. Customers are not okay to pay such price for that kind of issues as return. There goes the anniversary celebration for both of us. But we did enjoy our moments in this hotel and Cameron Highland.

Best makan good

The ambience was good.. well maintained property with beautiful view and surrounding