Travelodge Caterham Whyteleafe

Breakfast was good, Room spotless, staff especially Perleta.

Everything was awful. The kitchen was closed so nowhere nearby to have an evening meal or breakfast. The room was sweltering hot and even with the fan reception gave us, it was too uncomfortably hot to sleep The service was poor and asking for extra pillows was like pulling teeth. The reception staff seemed clueless and unable to understand the simplest of questions without repetition.

The staff and the service: totally incredible. The food was average at best, and there weren't many amenities, but it was located very close to 2 train lines which was extremely convenient. If you aren't planning to spend much time in your room, it's a great staging area for heading into London, going to and from the airport, or getting anywhere you need to. Priced right, especially for what you're getting. I would recommend it to friends and I would stay there again myself.

I have never been so annoyed with a company. Travel Lodge is the worst firm for service I have ever experienced. We were attending a wedding on Saturday 21st May and booked and paid for a room on 26th January ( 4 months in advance) , Arrived at 2pm to check in and get changed ready for the wedding, only to be told the room wasn't ready,we didn't make a fuss as some friends had a room and allowed us to use it. When we returned at 1.30am after having a wonderful time at the wedding we were told they didn't have a room, we explained what had happened earlier and the person at reception kept repeating the hotel was full, and the only help he could give was to call another Travel Lodge to see if they had any rooms available, after about 30 minutes he got us a room in a hotel 20 minutes away, by now it is well passed 2am. The next discussion was getting from one hotel to the other, I really think he thought we were going to either jump into the car or were going to order a cab, we insisted he sorted a cab out and book a return cab the following morning so we could collect our car ( parked in the car park) We arrived at the replacement hotel around 2.30am, after a few hours sleep we went to reception to in sure the return cab was still arriving at 9.15am, but there was no one to ask, fortunately a member of staff walk passed who made some calls and advised that no cab had been booked, after some time a cab was booked and we eventually returned to the originally hotel to collect our car This should have been a memorable event ( the Wedding) but turned into a nigh**are caused by Travel Lodge We will NEVER be using Travel Lodge again

Overall, the hotel is maintained to a high level of cleansiness and tidiness. Nothing seems to be too much bother for Stuart and his team. Housekeeping is first rate, specifically Fran who seems to live to clean, that said there was none of the normal hallway clutter that one finds during 'changeover periods'. My room was amazingly well cleaned with everything neatly laid out. There were plenty of towels and in room facilities (tea coffee etc.), the bed was most comfortable. in the bar and restaurant area, Kelsey, and ***an, aleays appeared to be busy, but not at the expense of interacting with myself and fellow guests. Having spent way too many nights in hotels around the world, it was so refreshing to find a group of people that seem to enjoy thir jobs and to do them well. it has been a long time since I stayed in a Travelodge, but on the strength of this short stay, it definitely won't be as long until I stay again. Thanks to all for providing a most enjoyable experience. Andy M

Great place,quiet,room and the bathroom, both clean.Good food,comfy bed,fluffy pillows.I have experienced excellent costumer service the receptionist named ***an was very helpful, friendly,polite and professional. Good value for the money, too.

Back in the area to see family good hotel to stay in clean rooms and helpful staff breakfast was good lot more choice this time Last time we stay we did not have a good experience but this time was perfect. Parking is cheap and alway space to park the car.

I stayed here for one night passing through on business. The hotel was in a good location just off a main road, parking was available and overall the hotel was clean and quiet. The staff I encountered where great nothing was to much trouble, I asked for an iron and it was brought to my room quickly. I ate out so cannot comment on the evening meal which looked basic, the breakfast was very good buffet style. I wouldn`t choose to stay here again as you have to pay to park and pay £3 for WIFI you may as well charge people to use the toilet in the room.

Comfortable beds, helpful staff and all at a reasonable price. ***an the night manager was, as usual, helpful and friendly.