Jl. Cendrawasih Raya No.25, Sawah Lama, Kec, South Tangerang City, Banten, 15413, IndonesiaView Hotel Details
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Aston Bintaro Hotel & Conference Center Guest Reviews
4.3/5
Very Good
24 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.2
Service4.2
Cleanliness4.4
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All reviews(24)
Positive reviews(24)
Reviews with photos/video(4)
Awesome stay(6)
Awesome rooms(6)
Friendly owner(6)
susisuzi
Superior Room
Stayed in Nov 2024
Business travelers
1 review
4.7/5
Amazing
Posted on Nov 18, 2024
Overall I enjoyed stay at Aston. The staff are friendly and helpful. The room have balcony view and clean, you can see tall buildings in Bintaro at 9th level room, look with just view straight :). The technology google call also good, though my niece need to try few times to contact restaurant. Not familiar yet with this. Others there's fly came inside when we open balcony, so better keep close the balcony. I'd love to stay again for their hospitality. Thanks Aston~
Response from Property: Dear Mrs. Susi Greetings from Aston Bintaro Hotel & Conference CenterThank you for taking the time to share your experience during your visit to Aston Bintaro Hotel and giving a positive rating for our hotel, We are very happy to serve you.We will be happy to welcome you back.Warm Regards.Management Aston Bintaro Hotel & Conference Center
Guest User
Deluxe Room
Stayed in Aug 2024
Family
47 review
5.0/5
Outstanding
Posted on Aug 19, 2024
Hotel baru nyaman dan kids friendly bngt. Ada cooking class juga krn acara 17an. Highly recommended!! Bersih dan luas utk family.
Response from Property: Dear Guest..
Greetings from Aston Bintaro Hotel & Conference Center
Thank you for taking the time to share your experience during your visit to Aston Bintaro Hotel and giving a positive rating for our hotel, We are very happy to serve you.
We will be happy to welcome you back.
Warm Regards.
Management Aston Bintaro Hotel & Conference Center
MintRDA
Superior Room
Stayed in Oct 2024
Business travelers
60 review
3.7/5
Posted on Oct 13, 2024
Early check out cannot support to amend or partial refund. Be careful if you book long stay booking.
Response from Property: Dear Guest.. Greetings from Aston Bintaro Hotel & Conference CenterThank you for staying at Aston Bintaro Hotel & Conference Center and giving us your comments. We apologize for the inconvenience you felt regarding the refund, as information as we convey that rescheduling cannot be done because the stay is ongoing. for rescheduling according to our cancellation policy that H-3 before check-in time can no longer be rescheduled or canceled, so when it is done will still be charged according to the cancellation policy listed on all our online platforms.Warm Regards,Aston Bintaro Hotel & Conference Center Management
Jose Sergio
Superior Room
Stayed in Oct 2024
Family
37 review
3.5/5
Posted on Oct 9, 2024
The rooms are quite ok, good size and standard equipped, yet the Google assistant system , instead of a regular phone is super messy . Not working or faulty , and we need to go down to reception or the restaurant to do order or ask any requests ! :(
The location and view .. so, so… .
The swimming pool is a bit messy , as located in between the buildings and no privacy with all the kind of people crossing over the pool area .
Ar the breakfast/restaurant, the staff is friendly but missing training. Basic stuff as setting the tables were constantly overlooked .
Some management work yet to be done to bring up the standard for this hotel .
Response from Property: Dear Mr. Jose Greetings from Aston Bintaro Hotel & Conference CenterThank you for taking the time to write about your experience staying at Aston BintaroPlease allow us to sincerely apologize for your less than impressive experience, because the room facilities did not meet your expectations. Your suggestions and input will be our motivation to improve the facilities and services we provide in the future.Thank you for your attention and we look forward to welcoming you back with our better service.Warm Regards,Aston Bintaro Hotel & Conference Center Management
Hairol
Superior Room
Stayed in Oct 2024
Solo travelers
6 review
3.7/5
Posted on Oct 10, 2024
Nice hotel. Quite famous with locals to spend their weekends. Only 2 lifts available so might need to wait a bit during peak time. Room size was great with balcony. AC works well and water dispenser available outside hall. Staff was nice check in and out was swift. Breakfast was good with nice food selection and egg station.
Response from Property: Dear Mr. Hairol Greetings from Aston Bintaro Hotel & Conference Center Thank you for taking the time to share your experience during your visit to Aston Bintaro Hotel and giving a positive rating for our hotel, We are very happy to serve you.We will be happy to welcome you back.Warm Regards.Management of Aston Bintaro Hotel & Conference Center
yzzzl
Superior Room
Stayed in Jul 2024
Business travelers
12 review
4.0/5
Very Good
Posted on Aug 14, 2024
Good location as it's quite isolated from the chaos in Jakarta. Room is one of the biggest you can find here and the service is good.
The Downside is the lack of amenities.
Overall, it's worth a stay.
Response from Property: Dear Guest..Greetings from Aston Bintaro Hotel & Conference CenterThank you for taking the time to share your experience during your visit to Aston Bintaro Hotel and giving a positive rating for our hotel, We are very happy to serve you.We will be happy to welcome you back.Warm Regards.Management Aston Bintaro Hotel & Conference Center
Katherine
Superior Room
Stayed in Jul 2024
Couples
2 review
4.7/5
Amazing
Posted on Jul 11, 2024
The hotel is like 5 star standard. The breakfast is so good with a wide variation of food. The room is very clean and the bed is very comfortable. The staff at the reception are so polite. Ms Fitri at the reception is very friendly and helpful. She helps to settle the activation of my esim card when the data connection fails. Overall good experience and we will stay at this hotel if we come to jakarata again.
Response from Property: Dear Mrs. Katherine Greetings from Aston Bintaro Hotel & Conference CenterThank you for taking the time to share your experiences while visiting Aston Bintaro Hotel and giving a positive rating for our hotel. We are very happy to be able to serve you.We will happily look forward to welcoming you back.Warm regards.Management of Aston Bintaro Hotel & Conference Center
dina
Superior Room
Stayed in Jul 2024
Family
133 review
5.0/5
Outstanding
Posted on Aug 14, 2024
good hotel good locations everything was ok thankyouuuuuu kids friendly too
Response from Property: Dear Mrs. Dina Greetings from Aston Bintaro Hotel & Conference CenterThank you for taking the time to share your experience during your visit to Aston Bintaro Hotel and giving a positive rating for our hotel, We are very happy to serve you.We will be happy to welcome you back.Warm Regards.Management Aston Bintaro Hotel & Conference Center
Firaniah
Deluxe Room
Stayed in Aug 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Aug 18, 2024
Well done
Response from Property: Dear Ibu Firaniah
Greetings from Aston Bintaro Hotel & Conference Center
Thank you for taking the time to share your experience during your visit to Aston Bintaro Hotel and giving a positive rating for our hotel, We are very happy to serve you.
We will be happy to welcome you back.
Warm Regards.
Management Aston Bintaro Hotel & Conference Center
KENNY BOEN-BOEN
Superior Room
Stayed in Sep 2024
Family
3 review
5.0/5
Outstanding
Posted on Oct 8, 2024
Clean and New Hotel.. Easy Access near Station, strategic location, good facilities and child friendly..
Original TextTranslated by Google
Response from Property: Dear Guest Greeting from Aston Bintaro Hotel & Conference Center Terima kasih telah berbagi pengalaman Anda selama tinggal bersama kami dan me-rekomendasikan kami untuk tetap terus memberikan pengalaman dan pelayanan terbaik kami. Dengan senang hati kami menantikan kunjungan berikutnya. Salam HangatManagement Aston Bintaro Hotel & Conference Center
Guest User
Deluxe Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 25, 2024
Happy staying here..
New hotel everything is ok..
Get a free room upgrade...the room is spacious
The children's mini waterpark is clean and nice..
Service ok.
Waiting for the play ground at Aston Bintaro
Original TextTranslated by Google
Response from Property: Dear Guest..Greetings from Aston Bintaro Hotel & Conference Center Thank you for taking the time to share your experiences during your visit to Aston Bintaro Hotel and giving a positive assessment of our hotel. We are very happy to be able to serve you. We will be happy to look forward to welcoming you back. Warm Greetings Management Aston Bintaro Hotel & Conference Center
Guest User
Superior Room
Stayed in Sep 2024
Family
1 review
3.0/5
Posted on Sep 18, 2024
First arrived at the Lobby..
We were not greeted by the Bell Boy..
I asked the receptionist who was queuing at that time
Because there were only 2 receptionists
They said wait a minute
Then not long after the bell boy came (only 1 it seems)
Seems like a lack of employees first impression
Next day we had breakfast
For a 4 star hotel with that many room capacity
The breakfast room feels lacking huh
There is indeed an outdoor area
Seems like it is not yet suitable for use
Still very dirty
Again it seems like there is a lack of employees to clean
So we had to wait for our turn with other guests to come to the indoor area
Because all the tables were full
Then the dinner plates were all empty
Some of the menus were already finished
Even though it was still 9 o'clock
We asked the officer for plates and food refills for a long time
Again it seems like there is a lack of employees
So everything is overwhelmed
Indeed the hotel is still new
But the Aston group is everywhere
The management should be better
Original TextTranslated by Google
Response from Property: Dear GuestGreetings from Aston Bintaro Hotel & Conference CenterThank you for taking the time to write about your experience staying at Aston Bintaro. Allow us to sincerely apologize for your less than impressive experience, because the room facilities did not meet your expectations. Your suggestions and input will be our motivation to improve the facilities and services we provide in the future. Thank you for your attention and we look forward to welcoming you back with our better service. Warm Regards, Management Aston Bintaro Hotel & Conference Center
Amel R
Deluxe Premier Room
Stayed in Jun 2024
Booked for others
1 review
4.7/5
Amazing
Posted on Aug 5, 2024
the staff is friendly and professional. clean and the rooms are nice and modern. the breakfast is also complete
Original TextTranslated by Google
Response from Property: Dear Ibu Amel Greetings from Aston Bintaro Hotel & Conference Center Thank you for taking the time to share your experience during your visit to Aston Bintaro Hotel and giving a positive rating for our hotel, We are very happy to serve you. We will be happy to welcome you back. Warm Regards. Management Aston Bintaro Hotel & Conference Center
NAKA
Deluxe Premier Room
Stayed in May 2024
Family
1 review
3.0/5
Posted on May 27, 2024
Disappointing. The breakfast menu is not very varied and the food service takes a very long time, which is very Aston class. When I was having breakfast, the chair my mother was sitting on broke and the employee didn't give me a replacement chair :( oops, it's really bad.
Original TextTranslated by Google
Response from Property: Dear Mr Naka Greetings from Aston Bintaro Hotel & Conference Center Thank you for your response. We apologize for the unpleasant experience you had at breakfast. We deeply regret any inconvenience caused regarding menu variations, food refill times, and incidents with chairs. We will immediately evaluate and improve our breakfast service so that similar incidents do not happen again in the future. Guest satisfaction and comfort is our main priority, and your input is very valuable for us to continue to improve. We hope to provide a better experience on your next visit. Warm Greetings. Management of Aston Bintaro Hotel & Conference Center
Yibajuhuangseriluo
Superior Room
Stayed in Sep 2024
Business travelers
22 review
4.7/5
Amazing
Posted on Sep 16, 2024
Reasonable price. Delicious breakfast
Original TextTranslated by Google
Response from Property: Dear guest, Greetings from Aston Bintaro Hotel and Conference Center. Thank you for taking the time to share your experience at Aston Bintaro Hotel and leave a positive review about our hotel. We are delighted to serve you. . We will be happy to welcome you back. Warm regards. Management of Aston Bintaro Hotel and Conference Center