Camino Real Zaashila Huatulco

On the whole it was a good experience. However I have been to this hotel several times but this time the food and restaurant service really disappointed me. The beach restaurant was not coping and in two separate occasions I had to wait over 1 hour to get served. They delivered the food as it came out of the kitchen and everyone had their meals at different times. On the second occasion, I waited for an hour and a half to get served very expensive lettuce with some fish. Even though the restaurant was almost empty. The staff should be honest and tell people they cannot cope for whatever reason and let customers go somewhere else. The staff just shrugged their shoulders when I raised my request of food. Perhaps this is the time to look for other hotels in the area.

AC in Rooms is super loud. Food average - o.k. - but price very "ecxlusive" had to ask daily about towels - most of the time, towels for room collected at Pool Breakfast much more expensive than on booking confirmatoin 1.700 peso vs. 780 peso (2 Aduld + 2 Kids per day) on booking confirmation

The hotel is a bit outdated but the service in general is ok. The worst of all is the restaurant by the beach. Awful service and had to wait for one and a half hour to get my meal. Staff just very unresponsive. Food is not good and extremely expensive.

We loved the location, the views, the spaciousness of the bathroom and the bedroom, the balcony and how nice all the employees were. The hotel is very nice and feels big enough but also not huge. We loved the huge pool and that it is a single depth. The things that we did not love: The food was pricey and good but not great, there are other places to eat nearby or downtown. We would get small water bottles in our room but nobody told us (until we asked) that they were complementary. The pillows had thick fabric covers (almost felt like upholstery) that we didn't like. Our mini fridge was not working well. We would have liked a coffee maker in the room and a screen mesh to keep mosquitoes out when opening the balcony door. Some areas of the pool felt slippery, likely due to algae or mold. Our bathroom was leaking a little from the sink and the toilet tank. Overall we really enjoyed our stay and the small cons did not bother us too much.

We stayed for 1 week in a top floor hotel room facing the pool area and beach. On the plus side, the public areas are modern and well maintained. This includes the huge pool and the restaurants. The view is stunning and it is almost a private beach. The staff was very helpful when you needed something. It never seemed crowded and there were always lounge chairs available around the pool and on the beautiful sandy beach. Location is very quiet. AC worked very well. The view from balcony is stunning. All you hear is the birds and the crashing waves. There is hot water in the shower if you wait long enough. On the "needs improvement", rooms are very dated and need full renovation. The tiled floors are very dirty, especially the old grout. All the furniture needs to be replaced including the very old balcony chairs. The onsite restaurant prices seemed very expensive so we never ate there. There are many excellent restaurants within 10 minute walk which is where we had breakfast and some dinners. Taxi to the rest of the town is about 8 minutes and $80 Pesos. You can't drink the tap water of course. They only provide a few small bottles of water so we had to buy a lot of extra water bottles.