Aston Karimun City Hotel Reviews
Aston Karimun City Hotel
Jl. Pertambangan, Tj. Balai Karimun, Kec. Karimun, Tanjung Balai Karimun, Karimun, IndonesiaView Hotel Details
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Aston Karimun City Hotel Guest Reviews
3.9/5
Good
40 review
Verified reviewsLocation4.0
Amenities3.8
Service4.0
Cleanliness3.8
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All Reviews(40)
Positive reviews(32)
Reviews with photos/video(11)
Negative reviews(8)
Guest User
Deluxe Premier Room
Stayed in Dec 2023
Couples
1 review
Very Good
Posted on Jan 1, 2024
Friendly and helpful staff.
We had a room facing the supermarket and food court. We could also see the sea views from our room.
Breakfast was simple basic local food.
Although the Hotel is about 8 to 10 mins drive from the harbour, it has few good local eateries around.
The Hotel was undergoing some renovations when we were there. It's definitely a good move by the Hotel to upgrade their existing rooms conditions.
The only thing that was bad about the Hotel is their sound proofing! It really needs to be given an immediate attention to rectify this issue.
The Hotel has a Discotheque on the 3rd floor and although we were on the 6th floor, we could still hear the music till late at night!
Overall, yes I would come back to stay at this hotel nexr few years.
Vin Hunter
Deluxe Room
Stayed in Dec 2023
Solo travelers
12 review
Outstanding
Posted on Jan 3, 2024
Nice and spacious room.
Breakfast was ok.
Ramdan
Deluxe Premier Room
Stayed in Oct 2023
Couples
10 review
Posted on Oct 25, 2023
Aircon was faulty even call the maintenance to fix it and nothing happen
In room dining food was terrible.Food came in cold.
Response from Property: Dear Mr. Ramdan,I'm truly sorry to hear about the issues you encountered during your stay at our hotel. It's clear that we fell short of providing you with a satisfactory experience, and for that, I apologize.I understand the frustration you experienced with the faulty air conditioning and the lack of a prompt response from our maintenance team. We will address this matter urgently to ensure such issues are resolved promptly in the future.I'm also sorry to hear that the in-room dining food quality was not up to par and that it arrived cold. This is not the level of service we aim to provide, and I'll work with our food and beverage team to improve the quality and delivery of in-room dining orders.Your feedback is valuable, and we appreciate your patience and understanding. We hope you'll consider giving us another opportunity to provide you with a much better experience in the future. If there's anything else you'd like to share or if you have any specific requests, please feel free to let us know. Thank you for bringing these issues to our attention.
Anonymous User
Deluxe Room
Stayed in Apr 2023
Family
7 review
Great
Posted on Apr 24, 2023
We have wonderful stay but unfortunately the aircon is not working well. We love the room service and the staff are very friendly and helpful. Only setback is the air conditioning system. Need to improve the housekeeping staff, especially cleaning toilet area. Overall is one of the Best Hotel in Tanjung Balai Karimun.
Guest User
Deluxe Room
Stayed in Jan 2024
Couples
4 review
Posted on Jan 9, 2024
Everything OK but only old hotel.need do new item and change
Eileensim
Deluxe Room
Stayed in Jun 2024
Couples
15 review
Very Good
Posted on Jun 24, 2024
Long time never stay here
Bk64
Deluxe Room Non smoking
Stayed in Dec 2022
Couples
39 review
Posted on Dec 14, 2022
Big room, value for money with a good breakfast. But the room really needs a refurbishment.
ILAMURUGAN
Deluxe Room
Stayed in Jul 2023
Friends
1 review
Posted on Jul 24, 2023
Nice hotel and good service ,good environment nearby supermarket and food court ,
Abdullah
Deluxe Room
Stayed in Jan 2024
Family
1 review
Outstanding
Posted on Jan 8, 2024
New renovation room very nice
zal abdul
Deluxe Premier Room
Stayed in May 2023
Business travelers
3 review
Great
Posted on May 16, 2023
Hotel is good all room.dont hv locations is no visit any shopping mall
Anonymous User
Deluxe Room
Stayed in Jun 2023
Family
8 review
Outstanding
Posted on Aug 11, 2023
Nice and clean. Location is good. Staff is nice and friendly
Guest User
Deluxe Room
Stayed in May 2024
Business travelers
1 review
Posted on May 14, 2024
Super dirty hotel
Aidil
Deluxe Premier Room
Stayed in Jan 2023
Family
2 review
Outstanding
Posted on Jan 26, 2023
Too good to be true , brought my parents here and they love it so much
Guest User
Deluxe Room
Stayed in May 2024
Friends
1 review
Outstanding
Posted on Jun 1, 2024
Nice hotel
Guest User
Deluxe Premier Room
Stayed in Aug 2022
Couples
2 review
Posted on Sep 2, 2022
Bed bugs on bed. Wash basin clogged. Bedsheet have stains. Didn't change the sheets the day after. Some rubbish and debris not cleaned.
Response from Property: Dear GuestWarm Greetings From ASTON Karimun,I do apologize about this problem and sorry for late to respon your complent, i'll follow up on this matter.Once again we really sorry about this problem.
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