Grupotel Orquidea

The hotel was very clean and well cared for. The cleaners clearly work incredibly hard to keep it fresh and clean. We were very happy with our room. Our room was bright and airy with twin beds and a step down lounge area and a balcony that looked out on the most stunning sea view which, was by far my favourite part of the holiday. I could see it from the bed which was a beautiful way to wake up in the mornings. There was plenty of plug sockets for all our electrical items and with all the storage space for a family. The en-suite had a big wide shower and large sink which could hold all our toiletries. Our rooms were cleaned everyday with fresh towels and coffee. All staff were amazing. The receptionists were so helpful and informative. Everyone was very friendly and approachable and the entertainers had a great rapport with the children which was lovely to witness. The children entertainment was awesome. I would have liked more adult entertainment but it didn't dampen our spirits. Beautifully arranged gardens within the resort where you could sit and take it all in. The pools are a nice size and looked so inviting with plenty of sun loungers around. Getting a towel card for a beach towel was a bonus too. They to were washed regularly. We chose all inclusive and we were very happy with all the choices of food available. They catered for everyone there and it was all so fresh. I cant comment on the alcohol as we don't drink it but we loved the non alcoholic mojito ice drink. We didn't drink the 'Fruit Juice' as its tasted more like syrup from tinned fruit. There was plenty of other soft drinks available. When choosing a holiday for my husband and myself, we wanted a sea view and a beach. Unfortunately, this wasn't what we got. As beautiful the sea view was, the beach front was disappointing. It wasn't a beach you could really sit at in the traditional sense. A small area with sand had sun loungers you could use for a price but it was a mass of rocks and a drop down into the sea. I was really disappointed. Saying that, I still had a lovely time here and for families and friends with young children I would still recommend. I believe children would have an amazing time here. My only gripe was the lady we spoke to at the spa. We wanted to book in for a massage but the lady working there really wasn't interested in engaging with us or answering our questions. We left the spa with no booking and no interest in arranging one. Overall, it was a lovely week away and we enjoyed the time to relax, unwind and recharge.

Family hotel, not for couples. Food okay, the all inclusive package is sketchy. Meals are okay but snack bar is poor. Several cockroaches seen in the hotel itself but the worst part was we had a Rodent in our room which my Grandaughter and wife were very distressed about, we had to move into another room at 11 o'clock PM with a 4 year old child. The Hotel made it feel like they were doing us a favour moving into us another room, we had to move all our stuff over on our own the following morning. Hotel staff attitude was poor at best. I honestly would not recommend this hotel to a friend Picture of mouse trap laid in room

This is a fantastic hotel, The food is great and the rooms have all you need. The staff are amazing and really helpful. I contacted the hotel prior to our visit to ask if my friend would be able to have rooms near each other they responded really quickly and we were really happy to find that indeed our rooms were next to each other. Thank you so much.

Fab holiday as a whole, my 21 month old loved the pools, parks and entertainment. Cleaner Inma went above and beyond. Baby club facilities are brilliant. Only downside - evening restaurant is chaos, struggled to get a highchair most nights

Really nice hotel, we booked week stay just before busy season to avoid crowds. Its a family hotel so expect lots of children in this hotel but luckily there wasn't that many when we were there. Hotel is very clean almost every room has sea view ,pool area is very nice too, even though its a family hotel we had no problems to find quiet area with sea view to relax. Food was my favourite, lots of variety ,something for everyone, sea food , Chinese and pizza from wood burn oven absolutely delicious. Hotel is well connected with other parts of island, maspalomas, palmitos etc, just catch a bus on the main road opposite the hotel ,will take you anywhere you wish and is very cheap. Overall enjoyed my holiday and will definitely recommend :)