Holiday Inn Taunton M5, Jct.25

Leisure facilities good. Food good. Couldn’t really fault it. Beds comfy.

We went with our 5 year old daughter, there was plenty for her to do and keep her entertained. Was a lovely stay

Nice big room, good size bed, powerful shower, excellent value for money

Firstly, the staff here and customer service is 10/10. They went out of their way to help and were so polite. My rating is just based on the room itself really. My top complaint is pets had clearly been in the room. The amount of pet hair in the carpet was disgusting. I’m not talking 10 pet hairs, I’m talking a whole load of them and I could see where dogs favoured sleeping in the room. My kids have allergies this needs to be stopped and rooms assigned specifically for pets. I don’t expect them to sneeze in your rooms or suffer irritation. Don’t blame your cleaners though, it looked like the room had been hoovered in general but the nature of the carpet meant the hairs were all entangled in the carpet. Flooring is not designed sufficiently to enable deep cleaning after dogs. As for the room, it was old, carpets were curling up and coming away at the corners of the room, many stains on walls etc. the design of the bathroom was very poor. The hand soap was high up so my 5 year old couldn’t reach it and the shower gel dispenser was above my head so kids had no hope for independence. This is strange and not a problem we encounter at other hotels where things are normally at an accessible height. The child’s fold out bed was uncomfortable and weak, when my child sat at the bottom end he dipped right in and it appeared to be giving way beneath him. It constantly creaked. We also had both children sharing the fold out bed and I prefer other hotel chains where they have two separate and more sturdy child beds in a room. I think it’s time for a refurb here!

Pretty much as one would expect with IHG Hotel. Good service. Prompt resolution to any issues. Decent breakfast Which is on par with the hotel standard. These days IHG hotels are pretty much my 1st choice home or overseas, as you just know what your getting

Lovely one night stay. Very clean hotel, friendly staff. Used the pool twice, clean changing rooms. Well equipped gym Normal breakfast fare, good choice and well presented. Would happily stay here again. Close to M5 but very quiet despite this.

Handy for the M5 with petrol station next door. Lobby very inviting with an attractive bar serving craft beers. Staff very helpful and could not do enough for us. Breakfast excellent. Leisure facilities very good. Would definitely stay here again.

All is good, but the shower is wonderful!