Taunton Town House

On a day of zero-degree temperatures, our room had no central heating and the entire hotel was unheated. We were told every room had just one portable electric heater...and that "was enough". After 45 minutes of trying to get the room warm, we told the front desk (the only member of staff on site) it was still not warm enough. Rather grudgingly, the he passed my wife one extra heater (half the size of the one in the room) which she had to carry up 4 flights of stairs herself. We went out for dinner (hoping to get warm) and on returning to the room at 8pm, the room was still only just above 15 degrees centigrade. The beds had a thin duvet on them. Having a serious illness and knowing it would be too cold to sleep, we tried to contact the front desk to get some extra blankets but there was no-one available and I think there was probably no member of staff on site at all. The room had been poorly cleaned and prepared (water still in the kettle, a wet bath mat left on the floor) and a lack of quality was evident everywhere (cheap, astringent soap, a barely warm shower with weak pressure, cheap bedding). That anyone can be charged nearly £100 for this experience on a Tuesday night in December, is extraordinary and we will be seeking a full or partial refund. Please avoid until there is evidence of drastic improvements.

Had meetings in the area, so wanted a quick stop over, well managed building and easy access and check in. Lovely large room and very clean with housekeepers working when arrived. Great large car park, will stay again if in Taunton next time.

Lovely stay here in March, they do just rooms only but with the location the town is just across the road so all the bars and everything is there. Very homely feel and warm and could come and go as we pleased. Lovely cosy room with comfy seats and a table to sit around.

Booked here as we were visiting family in the area. Could have early check in which was helpful and very easy entry and access. Room we booked was a superior room and was large with lots of space for luggage. Great free car parking and were allowed to leave the car there the next day.

Stayed here for a business event. The location is perfect with a large car park and all the places to eat minutes away. The room we had was large with enough space for comfy chairs. We were allowed to check in at anytime with code entry which worked very well.

Stayed here in March, great location right in the town centre of Taunton. We booked a standard room which was of good size, great fluffy pillows and towels. Location to everything was very good with the town just across the road. Felt very homely and warm

Fantastic stay at the Taunton town house with my family. Large grand Victorian building with lots of space to park and turn which was free. Large family room with a double and 2 single beds. The town house is just rooms but very well appointed and well done.

Great stay for my friends birthday party, we were arriving very late so was given a key access code which worked fine. Room was spacious and very clean. Great well kept Victorian building. The car park was an added bonus so we could wonder off for the day

Well positioned town house, they just do rooms only, but they are very nice with superior rooms classic or a four poster. We booked the superior room which was of great size and spotless. Great WiFi connection and everything very easy to use. Lovely stay here