Lodge in The City - Hostel

Didn’t even sleep there, still got f*cked. We booked under the impression they’d be parking available, since that’s what was told to us, when we got there the was no parking, and the girl at reception told us we could cancel, since we hadn’t paid yet, so we went to another hostel, and then got charged anyway by them. It’s been two weeks and after 3 mails and multiple phone calls we still haven’t been able to solve the issue. Staff really unhelpful, always say the manager isn’t available, it’s almost as if they’re trained to say that. Its Easier to get money off a banker than these guys. Wouldn’t even touch the place with a stick

The place is very clean and comfortable, the only problem and sadly the biggest is the lack of respect from the staff to the customers, lack of professionalism and respect. The person who introduced himself as the second in command (he did not introduce himself or answer me when I asked the name) simply does not know how to express himself correctly with a client, he treats me in a rude way instead of explaining to me why I cannot be in the kitchen or In the living room, he addressed me in a bad way and making nasty gestures as if I was bothering him. Unfortunately I came looking to have a good time and you can de-stress and in the end I consider that loadge in you city was a bad decision. Unfortunately I will never come back here. Keep this in mind when making your reservation. I want to say clearly that was a old man with beard, because here is also another two ladies working and they are very nice .