This was one of the best, if not THE best vacation we have had, thanks to the amazing staff and experience at the Sofitel! Even though we arrived early, we didn't have to wait too long for our amazing overwater bungalow. Jack at the front desk/concierge was kind and gracious (but who wasn't on the entire island?!) and gave us all the information we needed and always with a smile. Every single staff member we encountered was so kind with a genuine "ia ora na!" which made our stay so pleasant. The overwater bungalow was definitely worth it as we had the best snorkeling right off our own deck. On top of all the different kinds of colorful fish, we saw an eagle ray multiple times, puffer fish, eels, and a shark(!) from our room. It seemed surreal. Our bungalow was perfectly appointed with everything we needed for a super comfortable and amazing time.