Guest User
August 17, 2023
Avoid pits! Avoid pits! ! I booked this hotel on Ctrip before going abroad. The price is about the same as parsian azadi, but the actual check-in experience is quite different! ! The specific questions are as follows
1. The hotel service staff secretly opened the gift boxes we bought for customers, and six gift boxes were unpacked and four boxes were stolen! Because the gift box was always on the table, we didn't pay attention at first. Later, when we were going to visit the customer to pick up the gift box, we found that the plastic packaging had been removed, and the dessert inside the box had been stolen! !
2. We couldn't bear to leave the hotel early. When we checked out, the hotel said that we drank the items in the mini bar and needed to pay an additional 65 million tomans, but we didn't touch the items in the mini bar. That is to say, the hotel staff not only They stole our gift boxes and stole items from the mini bar in an attempt to blame us! ! !
3. The restaurant in the hotel lobby asked for prices randomly. The watermelon juice on the price list was 650,000 riyals, but the waiter charged us 900,000 riyals for the first time, saying that the price list had not been updated and the price was wrong, but after we gave him the money, he never It is very tricky to find money in your wallet for us! The second time I ordered watermelon juice, I charged 1 million riyals directly, and the third watermelon juice of 1 million riyals was bad! ! ! The third time because local customers were present, they asked them to change it for us, but if there were no locals, they would never change it with just us two foreigners. It is obvious that they are cheating foreigners!
3. In a four-star hotel, the breakfast is rotten every day. The ham slices are sour, the fried potatoes are sour, half of the lemon is broken, and I don’t know when the dry jujube cake was left. Mix the milk with water There is no milk smell at all. I went to eat at 8:30, and four of the eight plates were empty. This is the breakfast level of a four-star hotel
4. The room is not cleaned. I haven’t seen it cleaned up since I checked in. One afternoon, it was almost five o’clock in the afternoon. The waiter knocked on the door and asked if I was disturbing the hygiene? It was the first time I saw that the cleaning had to be delayed until late at night!
5. The hotel is particularly unfriendly to foreigners. They don't pay attention to the quality of service that they should pay attention to. They stare at us every day whether we wear the headscarf or not! This is the only focus of this hotel
6. The waiter doesn't have much service, but he is very active in asking for tips
7. When we checked in, we were told that the water in the room was free, but when we checked in, we found that there was absolutely no water! Only charged drinks are placed! It wasn't until we called Ctrip to complain after we stayed for three days that two bottles of water were put in the room every day.
The above is about the hotel experience, very bad
The following is about Ctrip
After checking in, I called Ctrip twice to complain about the hotel problem, but none of them resolved it. The above problems still existed after the complaint, until we returned to China and offered a compensation plan of 500 yuan. There was no solution for our lost items and the hotel. I apologize, because the check-in experience was extremely poor, so we originally planned to book a room for nine days and actually checked out early after only staying for six nights. However, Ctrip replied that because the middleman and the hotel did not agree to cancel the order, there would be no cancellation at all. Compensation for the price difference can only be considered unlucky. In this regard, I think that Ctrip has not done a good job in the audit work of the cooperative hotel, cannot protect the rights and interests of consumers, and makes consumers bear all the risks and losses with the irrevocable overlord clause, and After we complained about the hotel’s bad behavior of stealing things, we still refused to cancel the order on the grounds that the hotel did not agree. We booked hotels on Ctrip to protect the rights and interests of consumers on this platform, not to see that the platform and merchants are colluding.
In short, the above are the actual check-in experience. The purpose of sharing is to let more people avoid stepping on the thunder. The attached picture shows the gift box and breakfast level after being opened and stolen
Facilities: Similar to domestic one-hundred-yuan hotels
Original TextTranslation provided by Google