Brown Golden House, a Member of Brown Hotels

nice hotel with friendly staff in great location

Friendly and helpfull staff

We stayed in Golden House TLV from 19 June 2023 to 26 June 2023. On 25 June 2023, between 6am and 9am, we were robbed while sleeping in our room (overall value of the stolen items of approx. €5,000). The circumstances of this burglary and the attitude of the hotel staff were extremely suspicious and indecent. It was clear that the hotel staff were in concert with the thieves. We have vainly tried to speak with the manager for two days, but the staff changed every couple of hours and everyone pretended that they have just arrived and knew nothing. All they were trying to do is to offer us a bottle of cheap alcohol hoping that we forget about everything. Moreover, the hotel refused to show us the videos from the CCTV cameras. The hotel clearly does not insure any security, so that anyone can easily get in and rob the guests. If one of us woke up during the burglary, this criminal could have injured, killed or raped us (we were sleeping almost naked, without blanket, because it was hot in our chamber). After months of unfruitful communications with the hotel and with *********** (often without any answer), they only offered us a one free night in the same hotel as a compensation. The hotel promised us to consider other offers but doesn’t answer our emails since 28.07.2023. We are extremely outraged and humiliated. To summarise: + nice location + balcony -noise from the road -tiny uncomfortable, badly equipped bathroom -lack of cleanliness -no security system (not safe to stay at this hotel !) -negligent attitude towards the guests

Pleasant, unpretentious, clean, comfortable