Embassy Suites by Hilton Phoenix Tempe Reviews
Embassy Suites by Hilton Phoenix Tempe
4400 S Rural Rd, Tempe, Maricopa County, United StatesView Hotel Details
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1 night
Embassy Suites by Hilton Phoenix Tempe Guest Reviews
4.1/5
Very Good
105 review
Verified reviewsLocation4.1
Amenities4.1
Service4.1
Cleanliness4.1
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All Reviews(105)
Positive reviews(93)
Negative reviews(12)
Lori Hagen
Two-Room King Suite
Stayed in Dec 2023
Couples
1 review
Posted on Dec 24, 2023
Room was not as clean as it could have been. There were two big splotches of ketchup on the carpet. The door know on the bathroom door fall off in your hand. Lastly, you guys need to update your toilets. They are made for two year Olds. They are so low to the ground it is extremely difficult if you have any back, knee or leg pain issues or if you are over three feet tall.. They are just abnormally low to the ground
Tammy
2 Room Suite-2 Double Beds Patio
Stayed in Mar 2024
Couples
2 review
Outstanding
Posted on May 4, 2024
Great hotel! Loved the pool and the giant lemon tree!
jalynn smith
King Suite
Stayed in Nov 2021
Family
8 review
Outstanding
Posted on Nov 26, 2021
The service was good. Definitely was a great place to stay, everything was clean and neat. Definitely recommend.
Katrina L
2 Room Suite-2 Double Beds
Stayed in Jun 2023
Business travelers
8 review
Outstanding
Posted on Jun 13, 2023
The hotel service is very good and the front desk is very welcoming. I will come again.
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Luke
Stayed in Mar 2024
Couples
Very Good
Posted on Mar 19, 2024
Great breakfast buffet, lemon trees outside were nice for afternoon tea. Beware of the little terrors in the pool at night, friendly reminder why I don't want my own little gremlins running a mock.
Douglas
Stayed in Mar 2024
Business travelers
Posted on Mar 1, 2024
4.5 star prices for 2.5 star property. Needs updated BAD, looks like all original 40 year old tile, paint, windows, curtains, and carpet. Find somewhere close for 1/2 the price.
Amandeep
Stayed in Feb 2024
Family
Posted on Feb 23, 2024
The room was a nice size. The overall room seemed a little dirty. The front desk person was not really helpful or there most of the night.
Verified traveler
Stayed in Feb 2024
Business travelers
Posted on Feb 22, 2024
Check in was given the wrong key and had to walk back, air conditioning was not working in room as it wouldn’t cool, food amenities were not good (arguably non-existent), breakfast staff was rude by just short of yelling at a lady & her kids to leave the restaurant so they could clean, just a bad hotel experience overall… won’t be returning to that property.
Lori
Stayed in Feb 2024
Family
Very Good
Posted on Feb 16, 2024
Close to downtown Phoenix, ASU and the shopping districts.
The breakfast was amazing with the made to order omelets!!
Staff were super friendly and helpful
Sue
Stayed in Feb 2024
Other
Very Good
Posted on Feb 17, 2024
Property was excellent except they charged $10 to park in their parking lot! That's ridiculous!!
Meina
Stayed in Jan 2024
Other
Outstanding
Posted on Jan 30, 2024
Property shows its age as well as the furniture carpeting is outdated. The staff is helpful and friendly. breakfast this morning was amazing and Fred made sure that all our needs were met.
Marla
Stayed in Jan 2024
Other
Outstanding
Posted on Jan 29, 2024
Our stay was great from check in to check out. Front desk staff was so nice and polite. And the room/bed was comfortable. Will definitely come back
Ardeshir
Stayed in Jan 2024
Business travelers
Posted on Jan 25, 2024
The shower faucet didn’t work.
The room was dirty and it was some jelly on the ground next to the bed.
I asked for a room to not facing Al the freeway but they said they are not going to change my room.
Marshell
Stayed in Jan 2024
Other
Outstanding
Posted on Jan 3, 2024
The stay was really nice I enjoyed the nice staff, the great breakfast. The rooms were very clean and provided everything I needed to be comfortable. I will stay here again when I travel to Arizona!
Dilip
Stayed in Dec 2023
Family
Posted on Dec 29, 2023
You guys of ******* need to do a better job. During booking you showed free breakfast, free parking and free Wi-Fi network. During checking in they didn't mention anything about parking fee they showed the open parking lot but during checkout they mentioned that they will charge $10.33/night. This unacceptable, you sale offering free parking and then you allow the hotel to charge parking fee. I felt cheated. You got to be honest upfront about all the fees. Next onwards I need think whether I should do any reservations using *******.
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