Hotels Near MADCAP Theaters in Tempe

If you want to be degraded,discriminated and practically kicked out of your room for having a service animal, stay here..Holiday Inn, and the GH Keton(which of whom i have been trying to get a hold of him all week, with NO luck) should be ashamed how they let Wayne(the front office manager) speak and treat guests. Im sure I wasnt the first and wont be the last, as long as they keep allowing him. Checked in December 10th around 10:30pm, I told clerk that I had a service animal and he said ”OK No Problem”.. We decided to go get dinner before going into the room, came back around 11:15 and when I was walking into the hotel Wayne stops me with a pinch of attitude and a unmannerly tone and says ”Can I help you?Oh wait, is that a service animal?” I said ”Yes” then he proceeds to ask ”hold on right here, i need to check in my system if there is note of that” (after a lot of typing) he proceeds to tell me ”there is nothing in the system, but why is your dog a service animal?” I said ”I suffer from severe anxiety, I do have a his paperwork” he then bitingly asks me ”what does he do for you, that you so need a service animal?” I said, I provided paperwork to the clerk when checking in, I also called the hotel prior to completing the reservation asking them if they took Service animals, and they said Yes”. He said ”we legally cannot see any paperwork provided, and I have been trained to handle these type of situations but it comes out to, YOU can stay here but not the DOG, seems what you have is a PET not a Service Animal”(like if he knew or if he was a doctor). After Wayne proudly waived at me his very used and revised ADA papers over and over again, He said my Dog couldn't stay with me and he said he wouldn't allow me back in, I proceeded to tell him that I wasn't going to be paying for a room HE wasn't allowing me to stay in, he said I was still going to be responsible for the room I never even stepped a foot in. I am an IHG member, and this experience was nothing but discusting, humiliating and discriminating. Mind you it was 50° and it was 11:15PM, I had to find another hotel room! Other guests did try to intervine and told Wayne what he was doing was against the law, asking me all those specifics, he proudly once again flagged his revised ADA papers and argued with other guests as well. Wayne lacked empathy and it seems he lost his costumer service skill and has been allowed to treat others with disrespect..

Very nice hotel, clean & comfortable. Breakfast was hot & fresh. While nothing in walking distance they offer a free shuttle to a local area filled w/restaurants & other stores. We called when fi ished & w/in 10 min driver was there. Great experience, definitely recommend!

Our 4-day stay here was well worth the price. The front desk staff were all exceptionally friendly and accommodating, which got our stay off to a positive start. The hotel itself is clean and well-maintained, although it is not a new property. The rooms are comfortable and pretty typical for a Comfort Inn. The price was reasonable, with a special 4-night promotional deal. Although there were no hot breakfast items because of Covid, there was a good variety of muffins, sweet rolls, and other items that made this breakfast buffet better than other similar hotels that we have stayed at recently. The wi-fi worked very well. The location is convenient, just north of ASU and off a 202 freeway exit. The only negative was traffic and airplane noise. The hotel is located close to a busy street, and also in the departure part of aircraft when they are taking off to the east. Perhaps there are rooms that are better shielded from the noise (our room faced north, on the 2nd floor). Other than the noise, our stay was comfortable and very enjoyable. Everything considered, we would stay here again.

This place is as crooked as the day is long. I had a $107 charge on my checking account and I do not remember making the reservation nor did I receive any email correspondence warning me that I was being expected there. When I called they advised me to contact Expedia. When Expedia called them, they told them I was out of luck. Thanks for the $107. This is likely why they are a 2 star hotel with terrible reviews. They are more interested in the short term money snatching than with the idea of creating any goodwill with guests.

Bed was very comfortable, Breakfast was good. Lots of amenities. Lots of towels. Great job

I loved staying here because the rooms have balconies, So I'm to drink a glass of wine and watch the sunset. Also is very quiet I enjoy staying here

There is a free shuttle bus from the hotel to the airport The hotel is very clean and the breakfast is delicious I want to use it again next time All the counter staff are friendly! There is an Arizona Mills Outlet next door.

Great staff! Good location

Staff was really nice and accommodating. Our room was very spacious and the location was perfect. Really glad we stayed here. It’s a smaller hotel, so there weren’t a lot of amenities, but we were walking distance to a lot of places we were wanting to go to. I also liked that we had a mini kitchen and living room.

The hotel rooms are comfortable and clean. I felt safe from the second I stepped into the hotel. But the thing that really made this a 5 star experience was the customer service. The staff here are so friend and accommodating. They go above and beyond to make sure you get the best experience possible.