Gran Melia Palacio de Isora

We have visited this hotel many times almost since it first opened and although it’s not quite as good as years ago it’s still an excellent hotel. First @Jacob from the pool bar is excellent, so friendly and nothing is too much trouble. He obviously enjoys his work and it shows. @Lucia from Pangea is also excellent. We found most staff very helpful to be fair but Jacob goes the extra mile. The hotel and grounds look stunning, plenty of areas to sunbathe. Only small points I would make are I really wish they would reopen the buffet at lunchtime and also some evening al a carte restaurants only open on certain nights so can be difficult to get in. Perfect for a relaxing holiday or for those that like to walk.

At face value this hotel is absolutely gorgeous and luxury but it had a few little hiccups that I do not expect from a 5* hotel. First of all the housekeeping side of things need improvement, empty coke bottles, unwashed and used glasses from the night before were just left in our room all week. All they seemed to do was take our dirty towels and make our bed. Secondly, we found reception staff were sometimes not very helpful and would just redirect us as almost to try and get rid of us, at least that’s how it made us feel. Staff around the pool were rude to us after we sat on some beds that were wrongly placed (NOT BY US!) we apologised and moved immediately and then they came over and asked us what room number we were and we felt like they were picking on us. Most of the time the staff were absolutely lovely but this did annoy us. Also the service bell buttons were useless and we kept having to get up and go and fetch our own drinks. Not what you expect from a five star hotel

This hotel is absolutely amazing!! This was our fourth visit now, this time returning with our 5 year old daughter. We didn’t think the hotel could get any better from our last visit, however it exceeded all expectations. We stayed for 2 weeks and didn’t want to leave. The room, we were on the 4th floor, which suited us perfectly, we had a view of the fish pond which was beautiful. The room was cleaned each day, and we got free water still and sparkling refilled free of charge each day. We also got free soft drinks refilled each day from the mini bar free of charge, this was lovely as it was nice to have an ice cold bottle of Coke Zero while getting ready. The double sinks and shower were fantastic. Plenty of space in the room and bedding changed regularly. The pools The infinity pool is not only beautiful it’s fantastic to swim in, it was lovely and warm and the salt water was nice to be in. I never wanted to get out, with a view of the sea and lots of jacuzzi spots dotted around it was perfect. We also visited the family pool, which my 5 year old loved. It has a section in the middle which is shallow, and she loved diving down to collect her toys. It was always warm and the bar at the family pool was my favourite. My daughter went to get her own drinks and the bar team were amazing with her never ending requests for sin alcohol strawberry daiquiri’s. The bars, There are bars all over this place, I don’t understand previous reviews of people complaining. There is a bar within a few feet from each pool. There is one at the family pool and infinity pool, if you’re at the adult only pool you only have to take a very short walk down a couple of steps and the bar is on the grass, never any queues. It’s nice to get up every now and then from laying on the sunbed. The bar in the Plaza is table service only. We loved this, we never had to wait long to be served and they all work incredibly hard. Carlos, does an outstanding job, always happy, and great fun with the kids, also Karol is amazing too, always smiling and happy. Restaurants I want to start by saying we used the melia app and didn’t have any problems booking a restaurant. During our stay we visited L’Olio Italian restaurant 4 times. The Pizza’s here are the best I’ve had. They truly are delicious. We also visited oasis 2 times. We went to Agave most days for lunch I recommend the fish and chips here they’re amazing. We also visited Pangea and the selection of food in here is world class. Everything kept hot, lots of live food stations and plenty to choose from my daughter loved all the food too. Our favourite had to be Nami. Wow this place was great. I recommend you try the sweet and sour chicken and the bao buns. We also ate at the beach cafe on a few occasions, we used the starters menu as tapas as had plenty of food. Everyone was so friendly. Entertainment Kids entertainment was fun, we all enjoyed the silent disco, it was excellent in the lava disco. Last time we were in there