Guest User
February 20, 2024
This should hav been a relaxing evening stay, perhaps with a glass or two of Hush Heath / Balfour, but sadly not. Although we booked through *********** the arrival and subsequent customer service was below the standard of the shabbiest B&B and not befitting of this brand. We had to go dig out someone to check us in who, rather sharply, told us he was on his now and we had to come back after 3, while I appreciate that check in was supposed to be 3pm the whole "I'm on my own" became something of a mantra for the stay. When we got back we again had to dig out a person to check us in, looks like the day staff member was the only person working in the hotel the whole evening. We were shown to a room that, with a little more care, could have been a stunning period room. The inclusion of cheap transparent plastic tables just made it look nasty. Our booking clearly shows "1 large double bed" although there were very clearly 2 single beds. The city team member didn't seem to care. I asked for them to be pushed together and ... yep, he was on his own and didnt know if it could be done, and it wasn't, when we got back from dinner there was no change. There was also no heating when we got up on the Sunday morning. We didn't book for breakfast and I am glad we didn't as there was only one housekeeper (that we had to search for to give the keys to) in the entire hotel so god knows how they were intending to cope with the number of settings that were lead for breakfast. Sadly I will not be back and I advise other travellers not to as well.