Hotel Giovanni Giacomo

Easy, fast check-in. Staff were kind and helpful. Room was clean and quiet. Within a short walking distance to the train station. Would definitely stay here again.

Our flight was delayed for five hours and we arrived very late, after midnight. We found that we had to self check-in which proved difficult as it didn’t have English language. We managed to resolve the problem by contacting a telephone number and then could get into our room. We found the shower gel dispenser empty, cups dirty, no sugar or milk and no teaspoons. Later in our stay the hand soap ran out. There were some cobwebs and a small area of wall plaster broken near the bed. The cleaner did not do her job properly: our room did not appear to be cleaned, serviced or waste removed regularly during our two week stay. Tea and coffee were not topped up daily when used. Cups not washed. When we particularly asked for room to be cleaned and tea/coffee supplied this was not done but a filthy cloth left on the table by our cups instead! Our view from the window was disappointing too. There was an overgrown jungle immediately outside our ground floor room 2. For seventy year old visitors without a car and intending to visit the thermal spas, like us, this hotel is quite a distance away and almost half an hour walk over hilly ground. Temperatures were 28/33 degrees when we stayed, also making it very tiring. It would probably be better to get a hotel closer or at a spa. The restaurant staff were efficient and helpful. Although the breakfast selection is good it remained the same during our two week stay. We were disappointed to stay in this four star hotel. Sorry.

The hotel was functional, an automatic check in on a machine and never really saw any staff, envelope waiting with instructions, prior email to gate combination etc. staff were helpful when needed, room was fairly small and tight with bags etc. pleasant enough and would use again.

Very nice stay. Everything perfect.