Hotel Rastelli Tervuren

There was no staff available at the front desk or elsewhere on the main floor of the hotel for most of my 7-day stay. One evening, I needed to place an international call to reach someone in the hotel when my room key failed to let me enter the main door of the hotel and no one answered the doorbell. Very poor room soundproofing, and the room door could not be closed without forcing the closure which did not get fixed despite reporting the issue. There are no USB connections anywhere in the room and no electric outlets available at the bedside. I often had to reinitiate the hotel WIFI connection during the day which dropped off unexpectedly. The size of the TV was smaller than a regular computer monitor, so small and so far from the bed that you could not read the subtitles. It also only offered a few channels mostly in Dutch and German. While listing the other national and international channels, it did not give you access to them. The bathroom lacked facial towels and shampoo, but this was addressed by the cleaning room staff who was professional and helpful in their response, and the only professional staff seen in the hotel during my stay.

Nice welcome and very good location. The room are clean and correct. The only drawback is the lack of an electric socket near the bed. You can, of course, charge your mobile phone on the desk, but if you need to use a machine for sleep apnoea, it's much more complicated.

Vlotte check in en out. Ruime kamer. Badkamer en toilet in afzonderlijke ruimtes was ook een pluspunt. Maar een minder punt aan onze kamer, ik ken de andere kamers niet, waren de trapjes die we moesten nemen, zonder armleuning, om als mensen op leeftijd, 's nachts het toilet te gebruiken. Een armleuning zou al een stap in de goede richting zijn. En voor de technische dienst: de draaistop om het water te laten weglopen werkte niet. Je moet er de stop uithalen. Goede ligging om Tervuren te bezoeken.

Very good hotel. The service is clearly customer focus. The access is ensured 24/7 and there is a parking spot on the back, so we'll protected. Rooms are quiet and friendly looking. The entire place is very clean . Accessible to all. I can only recommend it

We booked two nights in the hotel. The hotel is in the center of Tervuren. The tourist information office and the restaurants are within walking distance of the hotel. We stayed three days in Tervuren for a walking holiday. Nice walks starts in the surroundig of the hotel. The room was clean and spacious. Inside the room it is very quiet: no traffic noise and no noise of airplanes which get off or land at Brussels Airport which is in the surrounding of Tervuren. The bathroom is spacious and has a bath. The toilet is separate from the bathroom.

The old lady at the reception was the worst person I've ever seen in a Hotel. So rude and not friendly at all. The breakfast was poor. The location was perfect for my business. The room was apparently clean.

The staff was kind and helpful! The airlines we flew lost our son's luggage and the staff at the Rastelli was extremely helpful in helping us figure out what was going on with it. This property is in a small quiet town, and is a very comfortable spot with nice, basic rooms and a good breakfast.