Hotel Swiss Moraira

Friendly staff, nice spatious room

Upon arrival at the hotel, the room was not as expected, probably because of the inconsistency between them and the online platform provider, the room they gave me was not quite the same as the one on top of the picture. But the hotel service staff was very nice and immediately changed the room to match our requirement. And sent us drinks and spa, the hotel was quiet and the food was ok. Overall it was good.

A beautiful setting around the pool area, with palm trees and a tropical feel. We had a room with a jacuzzi on the terrace looking over the pool. Rooms a comfortable with everything you need. Staff very helpful and the food in the restaurant was very good. A little out of town so you need a car or taxis to move around. Would recommend

Great location & service

Lovely calm atmosphere and staff were super helpful and friendly

We unexpectedly had to stay in Moraira for a few days and were looking for a hotel. We ended up at Swiss Hotel Moraira. It looked reasonable on booking so we thought we would take this hotel, it was the only hotel that still had availability. However, we couldn't find two rooms next to each other via Booking so we called the hotel. Here we told them that we wanted to stay for three nights with 3 young children. We got two rooms, later they called to say that a mistake had been made and we would get a suite and a room, because there was nothing else. Upon arrival, the manager's face immediately turned half past six, not a single smile or a single friendly expression. We did not even receive any explanation from the Hotel and were only given the key to the room, we had to ask for everything ourselves. This was already a special experience. Everything went with a lot of effort, pool towels were a discussion, did we really need 5? Yes, there are five of us, so please. The guests at the swimming pool looked at us like, what are you doing here with 3 children? We were at the pool for two hours a day, we were looked away, and we also said shhh to our children, just take it easy, don't play. Hello, let children aged 4-7 act like adults on holiday. Not healthy. Not much later the manager came to tell us that the guests were not happy with our children, they were playing. After all the seemingly difficult actions of the staff, we were of course on edge, but when it was also said that we were bad parents, this Mr. Pancake was over. If you want a hotel where children are not welcome, make that clear, put it on the booking site, tell them on the phone. Express it, but this behavior is not acceptable. The manager told us that in Spain she was not allowed to advertise it on booking sites and was not allowed to tell anyone. We had this investigated immediately and it is nonsense, not correct. Later we looked at the website and it says that people with children are discouraged from coming, as well as a whole story that they would like to become adults only, have nothing for children, etc. However, you have to read the site first. At the very least, this could have been reported when booking and calling. Anyway, for us it was an incredibly rude and ill-mannered hotel. Three days of the holiday were also ruined and we had to pay for it, a sad thing. Then briefly about the hotel; - the coffee service in the room is sachets of instant coffee; coffee is not available because the manager has no cups (he only makes coffee with a real machine for himself) and at breakfast you get coffee and milk from a machine?; - an ice coffee is a hot coffee with a block of ice in it. Inquiries revealed that the man who made it did not know how to do it (google?) - The staff at the bar consisted of students who were telling each other how to do it, who, in addition to serving clumsily and clumsily, could hardly speak English; - If you ask for sheets the manager doesn't know where they

DON'T BOTHER! My wife and I were celebrating a Birthday and decided to stay at Hotel Swiss, which turned out to be a big mistake. The room was clean, apart from the floor and the hot tub was clean and warm. The staff were polite ( we only saw a lady behind reception and a waiter) . HOWEVER... I can honestly say that I have never been served such poor quality food and in such parsimonious quantity in all my life. Not in a restaurant or a hotel in any Country. To elaborate, we were served 4 lamb chops that were overcooked and had hardly an ounce of meat on them. We went to bed feeling very hungry and eagerly awaited a decent breakfast.......NO... We were given some bread rolls etc but when a hot breakfast arrived it was two runny fried eggs and a single thin piece of bacon with one very small piece of toast.What? No toast rack! It was as if the Chef had gone home for winter holidays and someone else, without any catering experience had stepped in for him. Very disappointed and our £300 could have been well spent elsewhere, in a hotel with reasonable catering staff.

It was pleasant overall, however the beds way too hard, caused us both hip ache. Beautiful setting and gardens, but let themselves down as you walk into hotel, they have dark wall ahead with bland restaurant behind that was like a empty store room, it used this to exit and enter to the pool and it totally spoils the lobby/ground floor of the beautiful building, a truly bizzare design decision? Our hot tub didnt work properly and the engineer didn't seem to care to sort it, our toilet cystern dripped our entire stay despite telling them on arrival and we had to change the fridge day 1 as that didn't work either, the towel rail was not secured to the wall which I also advised day 1, again they did nothing. The thing that grated me the most personally was not being able to get a draught beer, they only sell small bottles!? The lunch by the pool is more 'a la carte', when in reality for a summer 'by the pool' lunch, I'm sure most people would prefer a salad or a sandwich or arguably more relaxed lunch time options. The pool staff were not well equiped/trained, if in the height of tourist summer trade, in a typical family resort, and if you charge £200 + pn, then you need to make sure your staff are on point and offer great service, and selfishly I think they should be able to at least communcate the basics in English as this is the language that most europeans can mutally understand. Overall it wasnt bad, but I wont go back.