Fairfield Inn & Suites Texarkana

Everything was fine. USB chargers in the room would be nice

The only channel I wanted to watch, wasn't available, so we missed the football game, Detroit and San Francisco, this was a very important game to miss 😢

Wanted to change date got penalyzed Customer service due to being stuck by an act of God ice storm was non existent

We had a nice stay and the front desk was very nice and efficient. Maintenance needs a kick in the pants. Find a good plumber so guests aren't standing in ankle deep water by the time they finish their shower. Yes we did have the drain open. Toilets and sinks run slow and need more water pressure. Otherwise everything else was top notch.

Good place

Five night stay, housekeeping only came in one of those days. I asked at desk twice and second time was told Marriott is no longer a full service hospitality. We asked for towels each night and emptied our own trash. First impression walking in was vanity top in bathroom hadn’t been cleaned in months as dust was covering it. We purchased our own Clorox wipes to clean bathroom and toilet. One morning went down stairs and found coffee spill in front of elevators on main floor. Not uncommon, however it remained for two full days before being mopped. Marriott/Fairfield are usually my first picks when traveling. This trip changes my opinion forever. I would suggest finding alternatives in Texarkana area.

This location is not worth the hype that the Marriott name holds. Many utilities were broken/unkept. Tried to pay for our room with a gift card we were supplied and were denied for its use. Not worth the money we paid for our suit. Not good service. Very unhappy with our stay here.

This is an absolute horrible property, and the general manager takes no pride in delivering customer service and maintaining the property. Front desk is mostly younger adults with no personality. In fact, the night shift auditors sit in a chair and most likely watch videos during their shift. Fitness room has no air-conditioning, so they have a large floor fan that rattles the windows. There is no water available even though they have a small refrigerator on a counter. I assume no one has time to stock water bottles in the refrigerator as they are most likely watching videos, or it’s not in their job description. There is black mold seeping through the wallpaper due to high humidity and no air-conditioning. Thirty percent of the baseboards are off and the property doesn’t seem to care. Otherwise, they would try to maintain the room. Their housekeeping is a refresh service, meaning they change towels but never make beds. Carpets in the hallways are tacked down with staples. Room furniture is outdated and minimal. This is the first hotel that I’ve stayed in that has a desk area without any lamps. Management needs to take a walk around the property and really start scrutinizing their maintenance program. I’ve been staying exclusively at Marriott properties for 18 years on business trips and this property is “hands down” it the dirtiest, rundown property I’ve ever stayed in.