I decided to book my family into the Eagle for three nights ( I lived in Ha Tinh for two years and they were visiting to see the city). We were staying in a nice room. The hotel design is nice and the room is comfortable but that’s about where my happiness ends. First there was no assistance with bags during the whole visit. The door staff ignored our presence besides occasional bowing. Second, there blood on the floor of the shower when we arrived and this was never cleaned by room service. The staff English level is not good enough to communicate well. Third, there were no spoons provided in the room to make tea and it was very hard to get them after two phone calls and a trip down to the front desk. Further issues: There were no razors in the razor boxes and the room service menu in the room had only a limited selection (half of which was also unavailable). To get room service we had to go to reception and ask for the menu and order there which is kind of besides the point. Took two calls to get the WiFi password as it wasn’t written down anywhere. One of the robes provided in the room also had a massive hole in it. Arriving back at the room late and the lights in the corridors were off and it was completely dark. And finally the biggest issue we had during our stay, the catering. The breakfast menu had 4 items on it (one of which was eggs on their own). No continental option. No juice or teabags available with breakfast. No plain milk for coffee. No lemon tea as stated. No saucers for coffee cups. Second and third days we didn’t receive yoghurt or fruit either. Found fruit ourselves and had to help ourselves. Overall, I spent the majority of my stay wishing I had just booked us into Vinpearl instead as I have never had a bad experience there. I have never wanted to complain or check out early as badly as I have here. Very disappointed.
Very Good
4 Reviews