Residence Inn Dallas Plano/The Colony

Perfect!

My wife and I went to this location for a place close to a concert venue. The staff was very helpful and attentive. My wife needed trash bag to cover her leg brace and the front desk lady found her a bag since it was raining that night. The hotel was clean and the room was nice. It had a king size bed, couch with a pull out sofa, table and is set up like an apartment. The other more important issue that occurred during our stay was my wife left her ring in the room. The hotel located her ring and I was able to pick it up the next day. The honesty and integrity of the hotel is unbelievable. I am so thankful for the staff! Stay here as it is everything and more that you would expect.

Great service. Room was clean but starting to get dated.

Second year in a row we have stayed here! Great facility, service, and people. We are from South Dakota and will be back again.

I had encountered a series of challenges that would have rated this stay a 1 out of 5. I have been staying here over the last few years as the staff working the front desk continues to work really hard and has always been very courteous. However, the rooms continue to decline and this trip was the one to push me over the top. Shower in Room 309 - the door did not slide from the outer track and the handle was very loose. I was cautious trying to close the interior sliding door as the shower was open allowing water to soak the floor. I was unable to close as the glass was not secured in the rail. Barely hanging from the top support. Talk about a hazard, all I could think about was this glass door is going to fall and break apart while I was taking the shower. I let the front desk know, asked to have maintenance resolve the issue. They had at least 12 hours to make it right. Nope, someone just put the glass back in the bottom rail, but guess what - you still could not slide the doors. Seriously, nobody found this acceptable or reported the problem. Suggestion - maybe call a professional or better yet - proactively ask me to move rooms. Why did it take me being assertive and insisting to have a different room. Finally after waiting an hour with all my stuff packed, Room 315 was good to go. Grateful the staff came up to bring me the keys and offered assistance. I was told the manager was going to call me and discuss the next day. Never happened.

We had a good stay. The hotel is clean and staff are nice. The only issue we had was when I requested extra pillows it took them a day and 3x request for them to bring to the room. Other than that we had a pleasant stay.

The rooms were spotless, the beds comfortable, the location was perfect for us (not to mention many restaurants within walking distance) but what made it feel like a home away from home was the staff. They went ABOVE and beyond for our family and had several necessities we forgot to pack (would you call individual Haagen Daas ice creams a necessity?) right at the front where it was so convenient. I want to thank Caylon and Newt for allowing our family to relax and leave worry behind. Definitely worth staying here when you’re in The Colony!

Had a very easy check in, the room was great. Had a modern TV with even Netflix. Bed and pillows were comfy. Bathroom could use an update and a better clean in the shower but overall still would give it a good review. Loved the products offered and the rest of the hotel was very kept.

I live in the city The Colony, the Residence Inn in this area is very close to my house. During the thanksgiving holiday, I had guests coming to visit and need more living space. So I arrange them to live in the Residence Inn, they are very satisfied.