Top Hotels in The Dalles with Spas

The front desk staff were capable, and as helpful as they could be given the poor quality of the equipment and maintenance support in the hotel. The hotel has a nice grassy play area out back. The air conditioner didn't work at all in the first room we were assigned. We were moved to a second room where it sort-of worked, but rattled loudly for a minute, every nine minutes. We were told that it couldn't be fixed since it was a weekend. There was a smell of old cooking in the corridors. This meant we had to keep the air conditioner running even though it was noisy and didn't work very well, just to keep the smell pushed out. The breakfast room was small and crowded; people were sitting in the lobby having breakfast, and taking food to their rooms. In the run-up to arrival, web services were unusably poor. The Choice Hotels website doesn't work. Every time I tried to log in, I had to reset my password. I couldn't log in on my smartphone at all. Customer service was no use at all; I never got a reply to an email request about the password reset problem, not even after 72 hour wait time it warned me of; phone call wait times exceeded 2 hours according to Google Phone, and I gave up trying to use that channel. The room wasn't very well lit.