Shangri-La Sydney Reviews

This is supposed to be an authentic five-star hotel, and I was really looking forward to it. However, the room I stayed in wasn't cleaned, and both the pillows and sheets were dirty. I have no idea how employees like this get hired. On the positive side, the view from the 36th floor is beautiful, and it's worth going for a meal there.

The Sydney Harbour view was absolutely stunning! However, with so many people, the service struggled to keep up. When checking out, the elevator stopped on every floor, and the lobby was crowded and noisy.

The views from the Shangri-La Hotel Sydney were definitely the highlight of my trip. It was amazing to see how the scenery changed throughout the day. The service and breakfast were just okay, but with views like that, nothing else really mattered.

After booking, I emailed the hotel to let them know it was our honeymoon, and they surprised us with a bottle of champagne and some strawberries! The room offered fantastic views of the Sydney Opera House. It's also super close to Maybe Sammy, one of the world's top 50 bars, and the craft beer bar just out the hotel's back entrance was great too.

The room view was absolutely stunning, and the 24-hour room service was impeccable. It was a fantastic stay.

Amazing stay! The view was absolutely beautiful, the room was spotless, and the breakfast was delicious. The staff were friendly and welcoming. I highly recommend this place and would love to come back in the future.

This was a family trip. The hotel is located in Circular Quay, which is a great location. However, it's a bit uphill, so getting around was a little tiring. As expected from a 5-star hotel, the service was excellent. And having a Korean manager was a big plus, as it made communication easy in Korean when English was difficult. The view was also quite good, probably even better because of the high elevation.

The hotel is centrally located, offering a quiet retreat despite being in the city center. It's a bit of an uphill walk to get there. The facilities are a bit dated, but the room itself is quite spacious and has all the essentials. We booked a room with an opera house view, and you can indeed see one side of the opera house. However, the price is on the higher side, so it doesn't offer great value for money.

I loved this hotel! The first night, the room we stayed in was pretty standard. After talking to the staff, they suggested we upgrade to a higher floor room with a better view for a small additional fee. And wow, what an amazing view we got! It really added a special touch to our Sydney trip.

Cleanliness: Spotlessly clean. The main selling point is the excellent location. Service: Warm and attentive.

The room was great and the breakfast was good. The staff were very friendly. The deposit for two nights was $290, which was pre-authorized and automatically released after 30 natural days. No need to argue with the front desk about when it would be refunded. If there's no minibar or in-hotel consumption, it's automatically released by default.

We requested higher-level rooms but were given Level 5. That was fine, but unfortunately the milk provided in our room was spoiled. The management was very disappointing. One staff member told us something was possible, but immediately after we checked out, another staff member said it wasn’t. There was no consistency or clear communication at all. There was no welcome drink or any form of hospitality just spoiled milk in the room, which honestly says a lot…After 9pm, there was literally nothing to do, just a ghost hotel. The original price of the room is $370, but for this price a night, we definitely did not receive service that matched the price. It is honestly a one-star Temu version of a Shangri-La. We found out we could have used that $370 to rent an entire house on Airbnb instead of staying at what is supposed to be a five-star hotel. Check airbnb website, you will find better stay with the money you pay for this hotel. This is an old, cramped hotel that feels like it’s scamming people under the label of a so-called five-star experience.

Booking this hotel during the off-season was a great experience. There was a Chinese gentleman at the front desk who upgraded us to a fantastic room for free. Both the hotel guests and the service made us feel like we were in a high-end establishment, and the room view was also excellent.

The Shangri-La Hotel has a great location, right around the CBD, making it convenient for getting around and finding food. I especially want to commend Jocelyn; she was incredibly warm and thoughtful. We arrived at the hotel a little after 9 AM, and she offered us an upgraded room for a small fee. Not only did it have a great view, but we could check in immediately. For us, tired from our journey, it was a real godsend.