Four Seasons Hotel Sydney

一切都很完美，如果房間再大一點的話。

Located in the city center, it is convenient to go anywhere. The room is a little small, but I live alone and sleep at night, so it is OK. The bed quality is still online. Because of the road construction on George Road, it is difficult to find the way. Parking in the city center is really expensive, and the parking budget of 500 RMB should be added. Everything else is OK.

服務超好 也很乾凈 地理位置真的超好

시설 좋고 청결상태도 좋고 접근성도 좋아요. 원베드 신청한 거 바꾸는데만 서너번 통화해야 했어서 서비스는 4점 줬지만 전반적으로 만족했습니다. 재방문 의향 있어요.

一切都滿意👍

The room I stayed in could see the entire Sydney Opera House. I liked it overall. The bed was very comfortable and there was a bathtub for taking a bath. We also ordered breakfast to be delivered to the room. Thank you very much for the considerate service and taking photos for us. The gym facilities are also very complete, and the restaurant downstairs is good for dinner.

First time staying at Four Seasons Sydney, and also the last time 🙂 3 nights in a semi-sea view room. The check-in experience was good. The lady at the front desk welcomed me warmly and actively helped to communicate the room change (I wanted to switch to a full sea view room but unfortunately there was no room that day). On the morning of the second night of check-in, my friend found used cotton swabs and cotton balls in the ice bucket, as well as their outer packaging bags. Neither my friend nor I brought this brand of care bag (an unfamiliar foreign brand); it felt disgusting, after all, I symbolically put two pieces of ice in the bucket the night before, and it was amazing that I didn’t see the cotton swabs and cotton balls at that time. We analyzed that they might have been pressed at the bottom of the ice bucket and not found. Wanting the hotel to give an explanation, we went downstairs to find the front desk staff. A male employee received us. I don’t know if it was because he was not familiar with the business, he kept asking for help from his colleagues next to him and said that he didn’t understand what we meant by "bucket with ice"; no employee expressed any apology for this matter (even after I showed him the photo of the cotton swab in the bucket). During this period, he kept asking us sternly: So why did you come to me to talk about this? We said: First, because we only found the contaminants in the bucket in the early morning, we need to confirm whether the contaminants were already in the bucket when the night bed service was opened that night. If it was, it means that the service staff put it in, which makes us reasonably suspect whether there is ****** (racial discrimination) or the hotel's hygiene is seriously substandard (otherwise why would the used cotton swab appear in the ice?) Once it is confirmed that it is an employee's mistake or intentional behavior, we need an apology and hope to explain for the rest of the night so that this kind of thing will not happen again. The second point is also a point that the front desk staff has been directing us to. He repeatedly emphasized to us that he could help us investigate the surveillance that night to see if anyone entered or left our room. We were also worried that someone sneaked in while we were sleeping, so we agreed. But when he said: The surveillance showed that no one entered or left the room, he arbitrarily regarded this result as the incident being resolved. And he repeatedly emphasized to us impatiently: What else do you want to do? So, questioning guests is the quality of your hotel staff? Do you think I would throw the pollutants into the bucket myself to cause trouble for you? It's really rasit😅 During this process, he kept asking if we wanted to clean the room, at least 3 or 4 times, just to quickly take away the cotton swabs? He also asked us contemptuously if we wanted to test the DNA on the cotton swabs😅😅😅😅 My friend and I told him that we felt very uncomfortable and disrespected about this, and we don't want this to happen again. He gave us an email address and asked us to send him the photos. Until the end, we left the hotel without receiving any apology. And when we came back on the third night, the used cotton pads were not replenished (just left to rot, right?) I have stayed at Four Seasons Hangzhou West Lake, Four Seasons Guangzhou, Four Seasons Hong Kong... I have never felt that the service of Four Seasons Hotel was so bad, and the hygiene was also worrying... I can only say... avoid thunder Forgot to say: when I sent the email to them, they started to pass the buck... and started to ask me about the situation again and again (I told the front desk many times and he said he had written it down and reported it) Other aspects: The room is okay, after all, it is an old house. The house with a semi-sea view is small, so you should pay attention to the square meters when booking. (But I probably won’t book it again...)

體驗不好，不會再入住這家。

房間景觀不錯能看到歌劇院。就是早餐服務一般，如果早餐是到10點半結束，酒店都會在結束前至少20分鐘去每桌客人那提醒即將結束，如需什麼餐點及時去拿。但是居然沒有，服務人員以迅雷不及掩耳之勢把餐食收掉，好像生怕晚一點就被多吃了，全程無笑臉，給人感覺很刻薄，即便客人正在取餐，也依然會端走，最後的體驗太可怕了，就像從他們正在端走的盤子裏搶東西一樣！完全不是五星級酒店的服務態度！令人震驚，不知道他們怎麼培訓的！