Embassy Suites by Hilton the Woodlands® at Hughes Landing

The Hilton Birmingham Metropole Hotel at the NEC is a large hotel that you visit for a particular purpose – an exhibition at the NEC, a show at the Arena, or a Business Conference or Event at the hotel itself. So it is an accommodation and catering factory, and if you keep that in mind, it does that job very effectively. We stayed at the hotel to attend a Concert at the Arena. I had taken the opportunity to download the Hilton App which meant that we didn’t need to queue to Check in, or out, and I even used my phone to open the door to the room with a digital key. We could have stayed without speaking to any of the staff, although we did, and when we did so they were friendly and helpful. It may be the way that commercial hotels are going, but in a more relaxed situation, talking to the staff is something that can make a stay more enjoyable. The room on the 5th Floor was spacious, clean and reasonably well furnished, although it was slightly surprising that there was no mini fridge. The bed was quite hard, but still comfortable. There was an excellent selection of accessible electricity sockets and USB charging points. Often not the case elsewhere. The bathroom was well appointed, with nice white fluffy towels, shiny white tiles and plenty of lighting, although not quite sufficient for a perfect shave. The main fault was poor hot and cold water pressure – I didn’t bother to try to shower, which would have been less satisfactory for a longer stay. We had access to the Executive Lounge but that was busy and the available food seemed to be confined to a choice of nibbles, the main attraction being free drinks. We therefore ate in the ‘Brightsmith on the Water’ restaurant. Although the service was good, the food was disappointing and overpriced, and I was invited to give a tip in addition to the 12½% service charge. This is a hotel designed for the generous expense account. Breakfast was plentiful with good service, although I have had better in similar hotels. But it served its purpose – a decent stay in a good hotel near to the Arena, so saving a late night drive home. Better than average, but perhaps not quite very good.

I would definitely stay again

Housekeeping does an extraordinary job at keeping the rooms in tip top shape for our arrival & Brian always welcomes us back. His hospitality makes us feel right at home. He does well at remembering our drink orders & makes for great conversation

My husband and I were looking for a quick getaway as a stress reliever. I was a caregiver for my dad who was terminal and unfortunately I lost both my dad and my best friend within a 4 week period. We live in West Houston and had heard about the Woodlands Waterway. We booked what we thought was the best room (a suite) overlooking the Water. It sounded peaceful. We were charged $469 for a Fri night and $479 for a Sat night. (With taxes $1,200 for 2 nights) When we arrived to the hotel, we were very disappointed. The parking (that's usually FREE at Embassy Suites) was $22/nt for parking in an unsecured lot! The room was VERY SMALL. We also found out the room prices were intentionally raised by $100/nt plus tax during our stay due to the "Ironman" race that was going on during our stay. They said the increase was due to the "demand" for rooms, but the hotel was not even full that weekend. We paid a premium price for a "balcony". However, the balconies are literally 2 feet wide and you can't really sit on them. The rooms are smaller than most Embassy Suites in Houston. The happy hour is limited to 2 drinks and then they charge per drink after that. The front desk staff can be rude depending on who's working. We were so upset with our stay that we chatted with a rep at the hotel (Megan) who said she couldn't offer a refund for the Ironman overpayment. But offered reward points to be added to our acct instead. It's been 2 weeks and so far no deposit of any points. I even followed up with Megan after a week and was assured that we would get the points. Nothing has been added. You all should be ashamed for lying/misleading people!! Especially your management!

Upon arrival staff was very welcoming and accommodating. We received the same courtesy at checkout. I'll definitely be staying at the Woodlands location in the future!

The staff from the minute you arrive were great especially during breakfast! Perfect overnight getaway, will definitely be back!

We stayed there in August and had a pleasant experience; although, this time around the customer service and the maintenance of the room was terrible! At check-in I asked the front desk clerk if sports teams were staying at the hotel to better understand the type of clientele the hotel. His response was poor, by telling me not to book next weekend because it was going to be bad… (I was learning not asking for an unprofessional opinion). The room was poorly maintained, the wall paper was coming off the bathroom wall, the toilet seat is very loose, and there’s black scuffs on the gray walls. It’s apparent the room needs paint touch ups. The housekeepers didn’t greet me once after I greeted them in English and Spanish. The bartender was very busy on Saturday around 5:30 or 6pm didn’t have anyone to help him, but I saw another restaurant employee standing at the podium staring doing nothing with only one client sitting in the restaurant. I came down stairs at 2am to buy Tylenol and the front desk clerk seemed to have an attitude, didn’t greet me back after saying good morning to her. She asked me for my room number to charge it to the room and didn’t ask for my last name to verify if I was the person staying in that room. This leads me to believe anyone could make charges to random rooms. My family and I were there to celebrate my daughter’s birthday. She wore a birthday ribbon, but none acknowledged her. I paid over $300 for one night and this was a poor experience!

We stayed in two rooms for two nights and loved the location! Easily walk to many dining options or take the trolley to the concert pavilion. One of our rooms was a corner suite and we loved the huge living room area. The A/C worked very well and the hotel is well maintained. Would definitely stay here again.

I booked this property for a mini staycation with my oldest daughter. I was impressed as soon as we pulled up,the surroundings. As I went to check in I was greeted with the warmest welcome by Ann and Destiny the two front desk agents. Ann went above and beyond to make my stay memorable. She offered me this amazing upgrade. She said I think you'll like this room. I certainly did it was overlooking Hughes Landing and the room was fabulous. Both ladies were so helpful. My daughter and I thoroughly enjoyed our stay. We will definitely return to this property