Two of my hand towels had someone else's long black curly hair in them - gross. The shower and floors looked like they had not been cleaned at all from the prior guest. The prior guest's toiletries were still in the dirty shower. The shower also did not drain so I had to shower in my own dirty after and managed to get it draining a bit by showing a comb under the plug to keep it open. However, it was still a VERY slow drain and desperately needed some drano. Beds were comfortable and clean.