Shepherds Arms Hotel

The hotel is definitely not boutique perhaps once upon a time it was but not today. Old tired smells and not worth the money paid. Not even given a small milk to go with the coffee station. Hotel in the name is misleading no service to speak of more a motel. Very hot in the room but had a fan so that ran all day. Checked in and never saw anyone again. A shame really it must have been lovely in its day but she looks and feels neglected today.

What a beautiful place, quiet in our room, full on bar and restaurant below, amazing meals and great service. Room was pristine, beds were comfortable and off street parking is a God Send. We will be back, cheers everyone at the Arms for giving us a great 2 nights in Welly.

Staff were friendly and the beds were fine. We couldn't use our ensuite bathroom because the sliding door was so broken you could barely get in and out. Also had no ventilation. Thankfully there was a seperate shower and toilet down the hall, but that shower didn't drain. There were no hand drying facilities in the toilet. Wouldn't stay here again.

Was over-charged for drinks in the bar, the owner is blatantly doing this to the customers and bill-padding ie. adding i**es you never ordered. Something you might see in a poorer country, yet bringing down the tone of Wellington. What a shame.

Great place. The boss made us feel extremely welcome. Nothing was too much trouble. Relaxed friendly a**osphere. Perfect room. Affordable, well positioned. We ate there after coming back hungry from the races. Lovely food. Awesome staff. Perfect!

Large friendly bar/restaurant area. Not a large menu but it covers most needs. Our beer drinker friend said that the selection of ales was goodStaff are efficient enough and helpful. Would certainly go back again. .

Beware of dangerous owner, stay elsewhere! We (3 adults) had booked 3 rooms but only got 2 rooms at check-in. During our 6wk round-the-world trip we had alternated between 2BR and 3BR´s, but always with 3 separate beds. These only had 2 beds so we told them there was a mistake. Instead of realizing we had a booking of 3 rooms (they only got 8 rooms) they spent 30min to get us another 2nd room with 2 beds. We were very busy so we just dropped our luggage and left for town. Upon return early evening we double checked our booking and realized the real mistake. We were too tired to move again so we hoped for a compromise/some refund. Staff called the owner and now it got really scary. I tried to explain what happened but he kept interrupting calling me several times a f..ing ***** and that he would come over to "take care of me" - in a way that scared us all night, a real nigh**are!! From the short conversation (he called me again a f..***** and hung up) with him I could not rule out any scenarios but it was too late to move into another hotel. We could barely sleep and left early morning, just happy we didn´t get attacked or our car damaged over night. We met many wonderful people in NZ, this was just a very bad and primitive apple!!! Don´t take a risk, stay elsewhere!