Shangri-La Hotel Tianjin

Location: The hotel boasts a prime location near Tianjin Railway Station and major attractions like Fifth Avenue and Kerry Plaza, making transportation highly convenient.(based on 564 reviews)

Absolutely disgraceful for a so-called five-star hotel. The service was shockingly poor from the very start. There was no doorman to help with luggage — completely unacceptable for a Shangri-La. When I asked at check-in, they casually claimed there was a doorman, but clearly he couldn’t be bothered. The front desk’s attitude was already unfriendly, and only after some reluctance did they offer to send our bags up. We waited over ten minutes and had to call twice before they finally arrived. Check-in was equally unimpressive: just handing me a room key with no introduction, no explanation, no welcome. For a hotel at this price point, that’s a joke. On top of that, we had three guests, and every other hotel we stayed at automatically provided extra toiletries without us asking. Here, they didn’t even acknowledge it, and we had to request additional sets and wait for quite a long time. Completely careless and inattentive. And the amenities are outdated to the point of embarrassment: a ridiculously tiny TV, an ancient hairdryer, and nothing that remotely feels five-star. Honestly, it felt cheap and neglected. On top of all this, the overall atmosphere was cold and unwelcoming, as if Asian guests don’t deserve proper service. It felt discriminatory and insulting. Ironically, at check-out, staff suddenly put on smiles which feels absolutely a joke. The only star goes to the view from the room. Other than that, a total disappointment. Never again. By choosing this hotel, you’re only supporting their poor service and discriminatory behavior. Spend your money somewhere that actually values guests.

I didn’t recive my deposit to the bank card yet. When it come?