Guest User
September 21, 2023
When we arrived on the Monday evening to book into the Lodge, manager told us to go to the other end. Waited 5 minutes and then the same manager popped his head up and took our details. He then turned round he is closed the bar at 6pm on monday night. He wanted to make the point that he had been working since 6am. At 6.30pm, while enjoying our evening drink, the manager had locked the front door without telling anyone. When we came to leave, he was not very happy and he made the point to show us that he was not happy, and that he needed to reopen the door to let us out. The room was perfect apart from the shower door did not shut and left an inch gap at the bottom so the bathroom door came a fast flowing pond. We then walked over to the Aztec to meet other team members only to find the manager from the Lodge working in the restaurant. On the tuesday morning, the same manager was working during the breakfast period and he advised we could have either a bacon sandwich or a sausage sandwich. When i asked cannot i have both, we pulled a face at me. The following morning, the manager was playing solicitar in the dining area while young lady was looking after the breakfast. She was very pleasant and helpful and wish that management would take note of how there staff treat paying guests compare to how the manager did.